Troubleshooting

Error Display List

You can diagnose and solve most problems by checking the display on the LCD panel. If you cannot solve the problems by checking the display, use the following table and try the recommended solutions.

Note:

The solutions are for problems that happen when using this product stand alone. Refer to the online User’s Guide for detailed solutions for computer-related problems.

Display

Cause

Solution

 

 

 

 

 

 

 

Ink out.

Replace with new ink

 

 

cartridges. & page 12

 

 

 

 

Ink

Install the ink

 

Cartridge is

cartridge.

 

not

 

 

installed.

 

 

 

 

 

No paper is

Load paper in the

 

loaded in

sheet feeder. Then

 

the sheet

press x Start to

 

feeder.

continue or

 

 

y Stop/Clear to

 

 

cancel. & page 7

 

 

 

 

Paper is

Clear paper jam, then

 

jammed.

press the x Start

 

 

button. & page 19

 

 

 

 

There is not

Replace empty or low

 

enough ink

ink cartridges.

 

in the

& page 12

 

cartridges

 

 

to perform

 

 

head

 

 

cleaning.

 

 

 

 

 

There is a

Turn the printer off and

 

problem

then back on. If the

 

with the

error does not clear,

 

printer.

contact your local

 

 

authorized service

 

 

center or contact

 

 

Epson for a referral.

 

 

& page 20

 

 

 

 

Waste ink

Contact your local

 

pad

authorized service

 

saturated.

center or contact

 

 

Epson for a referral.

 

 

& page 20

 

 

 

 

The waste

Contact your local

 

ink pad is

authorized service

 

nearly

center or contact

 

saturated.

Epson for a referral.

 

 

& page 20

 

 

 

 

The

Remove the memory

 

memory

card and see & page 9

 

card does

 

 

not contain

 

 

any valid

 

 

data.

 

 

 

 

 

Memory

Remove the memory

 

card error.

card and see & page 9

 

 

 

 

The

Check the connection

 

connected

and try again.

 

external

 

 

deviceis not

 

 

recognized

 

 

 

 

 

Paper

Set the paper

 

thickness

thickness lever to the

 

lever is set

correct position and try

 

to the wrong

again.

 

position.

 

 

 

 

 

No memory

Insert a valid memory

 

card is

card and try again.

 

inserted.

& page 9

 

 

 

Troubleshooting 17