Problems and Solutions
Print Quality Problems
You see banding (light lines) in your printouts or copies
■Make sure that the printable side of the paper is face up in the sheet feeder.
■Run the Head Cleaning utility to clear any clogged ink nozzles.
&See “Cleaning the print head” on page 14
■Run the Print Head Alignment utility.
&See “Aligning the print head” on page 14
■Use up ink cartridges within six months after opening their package.
■Check the LCD panel. If the H ink icon is displayed, replace the appropriate ink cartridges.
&See “Replacing Ink Cartridges” on page 12
■Make sure that the Paper Type selected on the control panel is appropriate for the type of paper loaded in the printer.
Your printout is faint or has gaps
■Run the Head Cleaning utility to clear any clogged ink nozzles.
&See “Cleaning the print head” on page 14
■Run the Print Head Alignment utility.
&See “Aligning the print head” on page 14
■Make sure that the Paper Type selected on the control panel is appropriate for the type of paper loaded in the printer.
You see wrong or missing colors
■Run the Head Cleaning utility.
& See “Cleaning the print head” on page 14
If colors are still incorrect or missing, replace the color ink cartridges. If the problem persists, replace the black ink cartridge.
&See “Replacing Ink Cartridges” on page 12
■If you have just replaced an ink cartridge, make sure that the date on the box has not expired. Also, if you have not used the printer for a long time, replace the ink cartridges with new cartridges.
&See “Replacing Ink Cartridges” on page 12
Your printout is blurry or smeared
■Make sure that your paper is dry and that the printable side is face up.
■Make sure that the Paper Type setting on the control panel is correct.
■If you are printing on glossy media, place a support sheet (or a sheet of plain paper) beneath the stack, or load only one sheet at a time.
■Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. After printing documents on glossy media, allow the ink to set for a few hours before handling them.
■Run the Head Cleaning utility.
&See “Cleaning the print head” on page 14
■Run the Print Head Alignment utility.
&See “Aligning the print head” on page 14
■Feed paper and clean the roller inside.
&See “Using Paper Feed/Paper Eject function” on page 19
■If the problem persists, ink may have leaked inside the printer. In this case, wipe the inside of the printer with a soft, clean cloth.
&See “Cleaning the Printer” on page 15
Miscellaneous Printout Problems
Blank pages print
Run the Head Cleaning utility to clear any clogged ink nozzles.
&See “Cleaning the print head” on page 14
Smudges or blot appear on the printout
Feed paper and clean the roller inside.
&See “Using Paper Feed/Paper Eject function” on page 19
18Troubleshooting