Solving Problems
See “Diagnosing Printer Problems” below to help determine what the cause of your printer problem may be. If you cannot solve the problem, see “Where To Get Help” on page 66.
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 56).
Lights | Explanation |
|
|
Green P power light | The printer is receiving a print job, replacing an ink |
flashes | cartridge, charging ink, or cleaning the print head. |
|
|
Red ) paper out light | If you’re printing on paper, your paper ran out or multiple |
is on and green P | pages have fed at once. Make sure you push the tray lever |
power light flashes | up to set the front tray to the paper (lower) position. Then, |
| load more paper and press the ) paper button to resume |
| printing. |
| If you’re printing on a CD or DVD, the CD/DVD tray is not |
| inserted. Follow the instructions beginning on page 27 to |
| insert the tray, then press the ) paper button. |
|
|
Red ) paper out light | If you’re printing on paper, it is jammed in the printer. |
and green P power | Press the ) paper button to eject the paper. If that |
light flash | doesn’t work, turn off the printer, open the cover, and pull |
| the paper out from the front, including any torn pieces. |
| Then turn on the printer, reload paper, and press the ) |
| paper button. |
| If you’re printing on a CD or DVD, the CD/DVD tray has |
| not ejected. Pull out the tray and press the ) paper |
| button. |
|
|
Red H ink light flashes | One of the cartridges is nearly expended. Check the |
| message that appears on your screen to determine which |
| cartridge is nearly expended or follow the instructions in |
| “Checking the Ink Supply” on page 44. Make sure you |
| have a replacement cartridge. |
|
|
Solving Problems 55