Troubleshooting
If you have a problem with your printer, check the messages on the LCD panel screen.
Error Messages
You can diagnose and solve most problems by checking the error messages on the LCD screen. If you cannot solve the problems by checking the messages, use the following table and try the recommended solution.
Note:
The solutions are for the problems that happen when using this product.
Error Messages | Solution |
|
|
No memory card or disk | Make sure the memory card |
inserted, or it cannot be | or storage disk has been |
recognized. | inserted correctly. If so, |
| check to see if there is a |
| problem with the card or |
| disk and try again. Make |
| sure the card or disk |
| contains images. |
|
|
Cannot recognize the memory | Make sure the memory card |
card or disk. | or storage disk has been |
| inserted correctly. If so, |
| check to see if there is a |
| problem with the card or |
| disk and try again. |
|
|
Cannot recognize the device. | Make sure the memory card |
| has been inserted correctly. |
| If you connected a USB |
| device, make sure the disk |
| has been inserted correctly. |
|
|
Printer error occurred. Please | Turn the printer off and then |
see your manual. | back on. If the error |
| message still appears, |
| contact your dealer. |
|
|
Service required. See your | Contact your dealer. |
manual for details. |
|
|
|
Cannot perform the print head | You need enough ink to |
cleaning due to low ink level. | perform print head cleaning. |
| Replace the ink cartridge |
| that is low. |
|
|
Print Quality Problems
You see banding (light lines) in your printouts or copies.
■Make sure that the printable side of the paper is face up in the sheet feeder. Run the Head Cleaning utility to clear any clogged ink nozzles.
&See “Cleaning the print head” on page 25
■Run the Print Head Alignment utility.
&See “Aligning the print head” on page 25
■Use up ink cartridges within six months after opening their packages.
■Check the LCD panel. If the ink low message is displayed, replace the appropriate ink cartridge.
&See “Replacing Ink Cartridges” on page 23
■Make sure that the Paper Type selected on the LCD panel is appropriate for the type of media loaded in the printer.
Your printout is faint or has gaps.
■Make sure that the printable side of the paper is face up in the sheet feeder.
■When you set the Quality setting on the Print Setting menu to High or Normal, set the
Bidirectional setting to Off. Bidirectional printing decreases print quality.
■Run the Head Cleaning utility to clear any clogged ink nozzles.
&See “Cleaning the print head” on page 25
■Run the Print Head Alignment utility.
&See “Aligning the print head” on page 25
■Make sure that the Paper Type selected on the LCD panel is appropriate for the type of media loaded in the printer.
■The ink cartridge may be old or low on ink.
&See “Replacing Ink Cartridges” on page 23
You see wrong or missing colors.
■Run the Head Cleaning utility.
& See “Cleaning the print head” on page 25
English
Troubleshooting 27