The CD/DVD tray is ejected when sending a CD/DVD print job

If the CD/DVD tray is ejected when you send a CD/DVD print job and an error message appears on the LCD panel or computer screen, follow the instructions on the LCD panel to clear the error.

Printer Does Not Print

LCD panel is off

If the Screen Saver function is set to On, press any button except the P On button to “wake” the screen.

Press the P On button to make sure that the printer is on.

Turn off the printer and make sure that the power cord is securely plugged in.

Make sure that your outlet works and is not controlled by a wall switch or timer.

LCD panel displays a warning or error message

If the LCD panel displays a warning or error message, follow the instructions. See “Error Messages” on page 27 for an explanation of warnings and error messages.

LCD panel and the mode light came on and then went out

The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

cCaution:

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

Print head carriage problem

If the Cartridge cover does not close or the print head carriage does not move to its home position, open the cartridge cover and push the ink cartridges down until they click into place.

Canceling Printing

If you encounter problems while printing, you may need to cancel printing.

To stop printing in progress, press the y Stop/Clear button. The printer will cancel all print jobs, stop printing, and eject any page or CD/DVD tray that was printing. Depending on the printer’s status, printing may not stop immediately.

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Troubleshooting 29