Solving Problems

You can diagnose and solve most problems by checking the messages on the LCD screen and trying the recommended solutions.

You can also check “Problems and Solutions” on page 59 for basic troubleshooting suggestions, or double-click the User’s Guide icon on your computer desktop for more detailed help.

See these sections:

■“LCD Screen Messages” (below)

■“Problems and Solutions” on page 59

■“Where To Get Help” on page 62

LCD Screen Messages

Message

Solution

 

 

A printer error has occurred. See

Paper may be blocking movement of the

your documentation.

print head. Turn off the printer, then lift up

 

the printer cover and remove any jammed

 

paper or other foreign objects. Also, make

 

sure you’ve removed all of the packing

 

material. Then turn the printer back on. If

 

you still see this error message, contact

 

Epson as described on page 62.

 

 

Waste ink pad in the printer is

Contact Epson as described on page 62.

saturated. Contact your dealer to

 

replace it.

 

 

 

Cannot recognize ink cartridges.

Make sure the ink cartridges are installed

 

correctly. See page 53 for details.

 

 

The document is too complex to

See your Bluetooth device’s documentation.

print with Bluetooth.

 

 

 

Solving Problems 57