Solving Problems

You can diagnose and solve most problems by checking the messages on the RX580 screen and trying the recommended solutions. You can also check page 79 for basic troubleshooting suggestions, or double-click the User’s Guide icon on your computer desktop for more detailed help. See these sections:

■“Error Messages” (below)

■“Problems and Solutions” on page 79

■“Where To Get Help” on page 82

Error Messages

Message

Solution

 

 

A printer error has occurred. See

Paper may be blocking movement of the

your documentation.

print head. Turn off the RX580, then lift up

 

the scanner unit and remove any jammed

 

paper or other foreign objects. Also, make

 

sure you’ve removed all of the packing

 

material. Then turn the RX580 back on. If

 

you still see this error message, contact

 

Epson as described on page 82.

 

 

A scanner error has occurred. See

Turn off the RX580, then turn it back on. If

your documentation.

you still see the message, contact Epson as

 

described on page 82.

 

 

Waste ink pad in the printer is

Contact Epson as described on page 82.

saturated. Contact your dealer to

 

replace it.

 

 

 

Cannot recognize ink cartridges.

Make sure the ink cartridges are installed

 

correctly. See page 73 for details.

 

 

The document is too complex to

See your Bluetooth device’s documentation.

print with Bluetooth.

 

 

 

Data error. The document cannot be

This error occurs when a device does not

printed.

send infrared data correctly. See the

 

documentation for your infrared device.

 

 

78Solving Problems