Chapter 3
Troubleshooting
Troubleshooting
This chapter gives solutions to some of the more common printer problems.
General problems
The lights on the control panel do not come on.
Make sure the power supply cables are correctly plugged into the printer, the AC adapter, and to the power outlet.
Make sure power is supplied to the power outlet. If the outlet is controlled by a switch or timer, use another outlet.
Printing problems
The ERROR light is blinking and the printer does not print.
First, turn off the printer and check for a paper jam. (See the paper jam description on page
If there is no paper jam and the printer has been printing for quite a while, the print head may be overheated. If the print head is overheated, the printer will resume printing when the head has cooled (usually within two or three minutes).
If there is no paper jam and the print head is not overheated, turn off the printer and turn it back on after about 10 seconds. If the printer still does not work, unplug the power supply cord from the outlet immediately. Then contact a qualified service person.
Troubleshooting
