•OS X: You can manually update the software by opening the Applications >Epson Software folder
and selecting EPSON Software Updater.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also see help information and how-to instructions on the screen. Press the home button, if
necessary, press the left or right arrow button, and then select Help .
LCD screen message Condition/solution
Printer error. Turn the A fatal error has occurred. Turn the product off and then back on again. If the
power off and on again. error continues, check for a paper jam. If there is no paper jam, contact
For details, see your Epson for support.
documentation.
Operation canceled. An Thememory card or external device may be damaged. Check the device and
error occurred while replace it if necessary.
saving.
Ink is low. Ink in a cartridge is low. You can continue printing or replace the cartridge.
You need to replace the Replacethe ink cartridge indicated on the LCD screen.
following ink
cartridge(s).
Paper Configuration is If Paper Configuration is disabled, you cannot use AirPrint. Also, you will not
disabled. Some features see warnings about paper size or type mismatches. Keep Paper
may not be available. Configuration enabled unless you always use the same size and type of
For details, see your paper.
documentation.
Communication error. Make sure the computer is connected to your product and your software is
Check if a computer is installed correctly.
connected.
A printer's ink pad is The ink pads are near the end of their service life and the message will be
nearing the end of its displayed until the ink pad is replaced. Contact Epson for support. (To
service life. Please resume printing, press the start button.)
contact Epson Support.
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