Equator Corporation • Equator Plaza • 2801 W. Sam Houston Pkwy N. • Houston, Texas
Phone: (800)
www.equatorappliances.com •
E Q U A T O R S E R V I C E A G R E E M E N T
Dear Service Agent:
Welcome to the world of Equator! We are pleased to appoint you as an Equator Authorized Service Agent. Equator is an appliance manufacturer that produces Advanced Appliances. Our products are unique, innovative appliances that are
EQUATOR’S RESPONSIBILITIES:
1.To provide service calls for customers in your area as they become available, both in and out of warranty.
2.To provide literature and manuals in a timely manner.
3.To ship the parts within 24 Hours by UPS Ground freight.
4.To pay for all approved service bills within
SERVICER’S RESPONSIBILITIES:
1.To get approval from Equator prior to contacting customer for setting up service/diagnosis.
2.First visit to customer must be made within 48 hours.
3.To diagnose the problem and place the order for spare parts (Tel:
4.To carry out repairs in a professional manner and in the fastest possible time after receiving parts.
5.To invoice Equator for the service call within 30 days of the final repair at the rate agreed to. (Fax:
6.To provide a
7.To invoice customer at fair market rates for
To be courteous to the Equator customer and to ensure the machine works prior to departing from the customer’s house.
Sincerely,
Service Department
We agree with the goals and will carry out our responsibilities.
_______________________________ | ___________________ |
Authorized Servicer’s Signature | Date |
Print Name:____________________________________________
Company Name:________________________________________
Address:_______________________________________________
City:________________________ State:______ Zip:___________
Phone:________________________ Fax:_____________________
Service Rate:____________________________________________
