Eureka 4712 Problem Solving, Problem Cause Solution, Thermal Cut Off, Resolución DE Problemas

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ENGLISH

PROBLEM SOLVING

Caution: Turn off the switch and unplug the electrical cord before servicing.

For additional information call 1-800-282-2886 or visit our website at www.eureka.com

Problem	Cause	Solution
Motor will not start.	Electric Plug	• Push plug securely into outlet.
		• Try another outlet.
		• Check circuit breaker.
Motor suddenly stops.	Thermal Cut Off	• Refer to pages 3 and 13.
Hard to push.	Carpet Height Adjustment	• Adjustment set too low.
Does not clean the carpet/floor.	Dust Cup	• Empty the dust cup.
		• Make sure dust cup is installed properly and dust cup
		latch is secured.
	Filter	• Make sure pleated filter is clean.
	Belt	• Replace cut, loose, out of shape belt.
	Brushroll	• Clean hair and thread from bristles and end cap area.
		• Replace brushroll if bristles are worn.
	Hose	• Remove any clogs from the hose that restrict the airflow.
	Carpet Height Adjust	• Adjustment set too high.
No suction at the hose.	Dust Cup and Filter	• Empty the dust cup
		• Clean and install filter properly.
		• Make sure dust cup is installed properly and dust cup
		latch secured.
	Hose	• Remove any clogs from the hose that restrict the airflow.
		• Check both ends of the hose.
Headlight is not working.	Light Bulb/not available	• Replace light bulb.
(some models only)
Noise from the brushroll area.	Brushroll	• Remove hood and clean debris from the brushroll area.
	Belt	• Replace a cut, loose or out of shape belt.
Brushroll will not turn.	Brushroll	• Remove hood and clean debris from the brushroll area.
		• Replace broken belt.
Burning smell.	Belt	• Remove hood and clean debris from the brushroll
		area/belt.
Power Paw™ stair brush doesn’t	Brushroll/Belt	• Remove any clogs from the opening or debris around
work. (some models only)		the brushroll or belt.

Missing parts or questions. Call 1-800-282-2886 for customer assistance.

Thermal Cut Off

This cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner suddenly turns off, follow this procedure:

Step 1: Push on/off switch to off.

Step 2: Unplug cleaner.

Step 3: Check for source of overheating problem (i.e. full dust cup, clogged hose or clogged filters).

Step 4: If a full dust cup, clogged hose or clogged filters are found, empty the dust cup, unclog the hose or replace the filters.

Step 5: Wait at least 30 minutes before attempting to reuse the cleaner.

Step 6: After 30 minute cool down period, plug the cleaner in and push the switch pedal. The cleaner should turn on.

Step 7: If the cleaner still does not operate, call 1-800-282-2886 for customer assistance.

ESPAÑOL

RESOLUCIÓN DE PROBLEMAS

Precaucion: Antes de realizar el servicio, apague la aspiradora con el interruptor de encendido y desenchufe el cordón eléctrico.

Para información adicional, llame al 1-800-282-2886 o visite nuestro sitio web en www.eureka.com

Problema	Causa	Solución
El motor no enciende.	Enchufe eléctrico	• Conecte el enchufe firmemente a un tomacorriente.
		• Intente con otro tomacorriente.
		• Verifique el disyuntor.
El motor se detiene repentinamente.	Interrupción térmica	• Consulte las páginas 5 y 13.
Hay que hacer mucha fuerza	Ajuste de altura de la alfombra	• Ajuste en un valor demasiado bajo.
para empujar la aspiradora.
No limpia la alfombra/piso.	Depósito para el polvo	• Vacíe del depósito para el polvo.
		• Asegúrese de que el depósito para el polvo esté
		debidamente instalado y asegurado.
	Filtro	• Asegúrese de que el filtro plegado esté limpio.
	Correa	• Reemplace la correa si está cortada, floja o deformada.
	Cepillo circular	• Limpie el cabello y los hilos de las cerdas y del área de la
		tapa del extremo.
		• Reemplace el cepillo circular si las cerdas están desgastadas.
	Manguera	• Retire cualquier obstrucción de la manguera que restrinja
		el flujo de aire.
	Ajuste de altura de la alfombra	• Ajuste en un valor demasiado alto.
No hay succión en la manguera.	Depósito para el polvo y filtro	• Vacíe el depósito para el polvo.
		• Limpie e instale el filtro adecuadamente.
		• Asegúrese de que el depósito para el polvo esté
		debidamente instalado y asegurado.
	Manguera	• Retire cualquier obstrucción de la manguera que restrinja
		el flujo de aire.
		• Verifique ambos extremos de la manguera.
La luz no funciona.	Bombilla/no disponible	• Reemplace la bombilla.
(sólo en algunos modelos)
Ruido en el área del cepillo	Cepillo circular	• Retire la tapa y limpie la suciedad del área del cepillo
circular.		circular.
	Correa	• Reemplace la correa si está cortada, floja o deformada.
El cepillo circular no gira.	Cepillo circular	• Retire la tapa y limpie la suciedad del área del cepillo
		circular.
		• Reemplace la correa rota.
Olor a quemado.	Correa	• Retire la tapa y limpie la suciedad del área del cepillo
		circular/correa.
El cepillo para escaleras	Cepillo circular/Correa	• Quite cualquier obstrucción de la boca o suciedad en
Power Paw™ no funciona		el rodillo o la correa del cepillo.

Missing parts or questions. Call 1-800-282-2886 for customer assistance.

Thermal Cut Off

This cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner suddenly turns off, follow this procedure:

Step 1: Push on/off switch to off.

Step 2: Unplug cleaner.

Step 3: Check for source of overheating problem (i.e. full dust cup, clogged hose or clogged filters).

Step 4: If a full dust cup, clogged hose or clogged filters are found, empty the dust cup, unclog the hose or replace the filters.

Step 5: Wait at least 30 minutes before attempting to reuse the cleaner.

Step 6: After 30 minute cool down period, plug the cleaner in and push the switch pedal. The cleaner should turn on.

Step 7: If the cleaner still does not operate, call 1-800-282-2886 for customer assistance.

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