Troubleshooting Guide
PROBLEMS | POSSIBLE REASONS & SOLUTIONS | |
| Make sure the container is securely placed on motor base. | |
| Make sure the lid is securely on container in the correct position (align | |
| arrows). | |
| The appliance is turned “Off”. Press the power button ( ) to turn “On”. | |
| Check that the plug is securely inserted into the electrical outlet. | |
Motor Doesn’t Start or | Check the fuse or circuit breaker. | |
Attachment Doesn’t Rotate. | The unit has overloaded. The appliance will stop and the power light | |
| will remain on while speeds 1, 2 and 3 will flash. Unplug and wait | |
| approximately 15 minutes before using again. | |
| The unit has overheated. Unplug and wait approximately 15 minutes | |
| before using again. | |
| Check to make sure the unit is not overloaded. | |
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Food is Unevenly Chopped. | Either you are chopping too much food at one time, or the pieces are not | |
of even size and processing smaller amounts per batch. | ||
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Food is Chopped Too Fine or is | The food has been over processed. Use pulse button for controlled | |
Too Watery. | processing. | |
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Food Collects On Lid or On the | The mixture is to thick. Add more liquid. | |
Sides of the Container. | ||
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You Cannot Achieve Snow | Do not use ice that has been sitting out or has started to melt. Use ice | |
From Solid Ice. | straight from the freezer. | |
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| Make sure surface and suction feet are wiped clean. Suction feet will only | |
Motor Base Won’t Stick to | stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces | |
such as, wood, tile and | ||
Counter or Table Top. | ||
DO NOT attempt to use appliance when the motor base is stuck to | ||
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| a surface that is not secure, (cutting board, platter, plates, etc.). | |
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Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service:
15
TOLL FREE:
BL770_series_30_IB_ENG_120627_3.indd 15
