OPERATING INSTRUCTIONS
T R O U B L E S H O O T I N G G U I D E
| PROBLEM | POSSIBLE REASON | | POSSIBLE SOLUTION |
| | | | | |
| | 1 . | Batteries discharged. | | |
| | 2 . Dead battery (battery | 1 . | Charge unit . |
| | | won't hold charge). |
| | | 2 . | Replace battery. |
| STICK VACUUM | 3 . Contacts between the |
| 3 . | Wipe and clean dirt from |
| | battery and the |
| W ILL NOT OPERATE | | | contacts. |
| | charging base are dirty. | |
| | | 4 . Check fuse or breaker. |
| | 4 . | No power in electrical |
| | | Replace fuse/reset breaker |
| | | outlet supplying | |
| | | | |
| | | transformer. | | |
| | | | |
| | | | 1 . Remove debris from |
| MOTORIZED BRUSH | 1 . | The agitator is blocked | | agitator. If there is string |
| | with debris or string. | | or thread wrapped cut |
| W ILL NOT W ORK | | |
| 2 . | The belt is broken. | | gently with scissors . |
| | |
| | | | 2 . Replace the belt. |
| | | | |
| | 1 . Dust cup container is | 1 . Empty dust cup container |
| | | full. |
| STICK VACUUM | | 2 . | Remove dust cup filter and |
| 2 . Dust cup filter needs |
| W ILL NOT PICK - UP | | check for object(s) in air |
| | cleaning or | |
| OR SUCTION | | | duct and remove. Clean or |
| | replacement. | |
| POW ER IS WEAK | | | replace dust cup filter. |
| 3 . | Battery needs | |
| | 3 . | Charge battery. |
| | | recharging. |
| | | | |
| | 1 . Dust cup container is | | |
| DUST ESCAPING | | full. | 1. | Empty dust cup container. |
| 2 . | Dust cup filter is not | 2 . | Review dust cup filter |
| FROM STICK |
| | installed correctly. | | installation instructions . |
| VACUUM | | |
| 3 . | Puncture/hole in dust | 3 . | Replace dust cup filter. |
| |
| | | cup filter. | | |
| | | | |
| | | | 1 . Call customer service at |
| BATTERY W ILL NOT | 1 . | Battery has reached the | | 1 (800) 798-7398 or visit |
| HOLD CHARGE | | end of its service life. | | www. sharkvac . com to |
| | | | | order new battery. |
| | | | | |
REPLACEMENT PARTS FOR MODELS SV800 – SV800C
Replacement dust cup filter SKU# XF800 or XF800C
Replacement battery pack SKU# XBT800
Replacement belt SKU# X800BLT
To order replacement batteries, filters or belts or for technical support:
Call: 1 (800) 798-7398
Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Time
or
visit our website: www.sharkvac.com
Please Note: The filter is washable. It should, however, be replaced every three (3) months to ensure peak performance of your vacuum.
Important: Make sure that filter has completely air dried before re-installing back in the hand vacuum.
Models
SV800
SV800C
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid. For Customer Service support, call 1 (800) 798-7398 or visit our website at www.sharkvac.com.
If the appliance is found by EURO-PRO Operating LLC to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it free of charge. Proof of purchase date and $ 11.95 to cover the cost of return shipping and handling must be included. * Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.
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OWNERSHIP REGISTRATION CARD
FOR CANADIAN CONSUMERS ONLY
Please fill out and mail the product registration card within ten (10) days of purchase. The registration will enable us to contact you in the unlikely event of a product safety notification. By returning this card you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec, H4S 1A7
Models SV800 – SV800C Appliance model
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Date purchasedName of store
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Owner’s name
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Address | City | Prov. | Postal code |