Chapter 6: Troubleshooting

If you have difficulty operating your Quatro ID Card Printer, the troubleshooting suggestions in this chapter should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, contact your authorized reseller for technical assistance.

Please refer to the following possible symptoms and solutions to troubleshoot your Quatro ID Card Printer:

The printer doesn’t work at all.

Symptoms: Nothing happens or an error message comes up in the Windows application program.

¥Make sure that the power cord is plugged in securely on both ends and that the printer is turned ON. Also, be sure the printer is on-line. The green LED below both the on/cancel and the on-line buttons should be illuminated.

¥Make certain the printerÕs interface cable is securely connected.

¥Make certain the Top Cover and/or Printhead Assembly is securely shut.

The on-line LED light is flashing.

This indicates a recoverable printing error regarding the print media or supplies. Refer to the following list for possible causes to this problem. Once the problem is corrected, press the on-line button to resume printing. (Or, if necessary, turn the print power ON and OFF by pressing the on/cancel button, and send the print job again.)

¥Check that cards and ribbon are installed in the printer. Also, check that cards are pushed all the way into the printer and that the ribbon is installed properly.

¥Check that the proper ribbon type is installed according to the ribbon type option selected in QuatroÕs printer driver setup window (see Chapter 4, Section IV).

¥Are you using a ribbon other than those sold specifically for use with Quatro? Remember, Quatro requires specialized ribbon rolls in order to function properly.

¥Check for a ribbon or card jam. See Chapter 5, Section VI, VII for instructions on clearing a jam.

¥The Ribbon Sensor may need to be recalibrated. See page 37.

¥If your printer has a magnetic encoding module installed and you are attempting to encode magnetic information onto a card while printing, a flashing on-line LED can also indicate an encoding mis-verify. If information is not

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FARGO electronic Quatro ID Card Printer manual Troubleshooting, Printer doesn’t work at all, On-line LED light is flashing

Quatro ID Card Printer specifications

The FARGO Electronic Quattro ID Card Printer is a versatile and efficient solution for creating high-quality identification cards. This state-of-the-art printer is designed to cater to a variety of industries, including education, healthcare, and corporate environments, making it an ideal choice for organizations that require reliable and secure ID card printing.

One of the standout features of the Quattro ID Card Printer is its ability to produce vibrant, full-color cards with exceptional clarity. Utilizing advanced dye-sublimation technology, the printer ensures that images and text are reproduced with remarkable precision. The printer has a resolution of 300 dpi, providing sharp details and rich colors that enhance the overall appearance of the ID cards.

Another key characteristic of the Quattro printer is its dual-sided printing capability. This feature allows users to print on both sides of the card in a single pass, significantly reducing production time and enhancing productivity. Organizations can utilize the back side of the card for vital information, such as magnetic stripes, barcodes, or additional identification details.

The Quattro ID Card Printer also incorporates smart card encoding technology, which enables the printing and encoding of RFID and smart chip technology onto cards. This is particularly beneficial for organizations that require heightened security measures, as it allows for the storage of sensitive information directly on the ID card itself.

User-friendliness is another essential aspect of the FARGO Quattro ID Card Printer. The device features an intuitive interface with easy-to-navigate controls, making it accessible for operators of all skill levels. Additionally, the printer is designed for seamless integration with existing software systems, facilitating a smooth workflow.

The robust build and compact design of the Quattro printer make it suitable for a variety of settings. Its durable construction ensures longevity while occupying minimal space on a desk or workstation. Furthermore, the printer is equipped with USB and Ethernet connectivity options, providing flexibility in how it can be deployed within an organization.

In conclusion, the FARGO Electronic Quattro ID Card Printer is a powerful tool for creating secure, professional-grade identification cards. With its advanced printing technology, dual-sided printing capability, smart card encoding, and user-friendly features, it stands out as a reliable choice for organizations looking to enhance their ID card issuance processes. Whether for employee badges, student IDs, or membership cards, the Quattro printer is an excellent investment in security and quality.