FireplaceXtrordinair 36A-ZC Before Calling For Service, Problem, Possible Cause, Until You Check

BEFORE CALLING FOR SERVICE

SAVE TIME AND MONEY - CHECK THIS LIST BEFORE YOU CALL FOR SERVICE

To eliminate unnecessary service calls, first read all the instructions in this manual carefully. The following checklist provides possible solutions to common occurrences that are not the result of defective workmanship or materials in this appliance. If you do have a problem that you cannot fix yourself, call the dealer where you purchased your appliance. When calling, have this manual handy with the model, serial number and purchase date of your appliance.

Problem								Possible Cause	Don't Call for Service
									Until You Check
Start-up fire extinguishes								¥ Combustion air control	¥ Combustion air control is open.
				itself.				closed.
								¥ Wet wood.	¥ Wood is dry & seasoned.
		Fire sluggish			or		lazy.	¥ Bad Fuel.	¥ Wood is dry & seasoned.
								¥ Restricted Flue.	¥ Chimney is clean &
								¥ Poor Draft.	unrestricted.
									¥ Sufficient chimney length &
									correct size.
								¥ Combustor plugged	¥ Combustor is not clogged Ð
								with flyash.	vacuum or brush with a soft
									brush.
		Smoke smell				inside		¥ Restricted chimney or	¥ Chimney is clean &
			house.					down draft.	unrestricted.
									¥ Chimney is not receiving a
									down draft due to wind or other
									obstruction.
								¥ Air leak from faulty door	¥ Door and glass gasket are in
								or glass gasket.	good condition and sealing
									properly.
								¥ Door is out of	¥ Door is aligned with the
								adjustment.	opening so the door gasket
									makes an airtight fit around the
									opening.
		Appliance won't					shut	¥ Air leak from faulty door	¥ Door and glass gasket are in
	down to a low burn rate.							or glass gasket.	good condition and sealing
									properly.
								¥ Door is out of	¥ Door is aligned with the
								alignment.	opening so the door gasket
									makes an airtight fit around the
									opening.

Page 23