Troubleshooting
Problem | Possible Causes | Remedies |
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System message | No power supply to | If camera power status indicator light is off, |
shows “No Signal” | camera | check power adapter and power cable |
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| connection. |
Channel is not linked up to camera
Move the camera closer to the receiver, and connect the camera to the desired channel. Go to “Camera Setup” in the Menu. Use the “Pairing”
| Service out of range | Move the camera closer to the receiver. |
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| Signal is blocked | If possible, remove major obstacles in |
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| between the camera and the receiver. Or, |
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| relocate the camera to another location. |
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Low or unstable | Antenna direction is | Adjust the camera antenna and receiver |
signal | limited | position. |
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| Signal has been blocked | If possible, remove major obstacles in |
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| between the camera and receiver. Or, relocate |
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| the camera to another location. |
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| Strong radio signal | Keep WIFI router away from the camera |
| nearby | and/or receiver. |
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| Strong electromagnetic | Keep active appliances such as hair dryers, |
| interference nearby | heat fans, air conditioners, water pumps, or |
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| microwave ovens away from the camera |
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| and/or receiver. |
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Channel(s) | Scan channel(s) has been | Go to Menu; turn ON the channel(s). |
disappear during | turned OFF |
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auto or manual scan |
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Dim or overly bright Low light vision distance image at night time is too short/too far or a
glass pane is too close
Adjust the camera to have the view fit the ideal distance: 15 to 24ft.
Recording does not | No SD Card | Insert SD Card. |
work |
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| SD Card locked | Unlock the SD Card. |
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Motion detection | Motion Detection record | Always set Motion Detection record period to |
does not work | time is set to OFF | 5 sec, 10 sec, or 15 sec. |
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