Troubleshooting

Problem

Possible Causes

Remedies

 

 

 

System message

No power supply to

If camera power status indicator light is off,

shows “No Signal”

camera

check power adapter and power cable

 

 

connection.

Channel is not linked up to camera

Move the camera closer to the receiver, and connect the camera to the desired channel. Go to “Camera Setup” in the Menu. Use the “Pairing” sub-menu to connect the camera to the receiver.

 

Service out of range

Move the camera closer to the receiver.

 

 

 

 

Signal is blocked

If possible, remove major obstacles in

 

 

between the camera and the receiver. Or,

 

 

relocate the camera to another location.

 

 

 

Low or unstable

Antenna direction is

Adjust the camera antenna and receiver

signal

limited

position.

 

 

 

 

Signal has been blocked

If possible, remove major obstacles in

 

 

between the camera and receiver. Or, relocate

 

 

the camera to another location.

 

 

 

 

Strong radio signal

Keep WIFI router away from the camera

 

nearby

and/or receiver.

 

 

 

 

Strong electromagnetic

Keep active appliances such as hair dryers,

 

interference nearby

heat fans, air conditioners, water pumps, or

 

 

microwave ovens away from the camera

 

 

and/or receiver.

 

 

 

Channel(s)

Scan channel(s) has been

Go to Menu; turn ON the channel(s).

disappear during

turned OFF

 

auto or manual scan

 

 

Dim or overly bright Low light vision distance image at night time is too short/too far or a

glass pane is too close

Adjust the camera to have the view fit the ideal distance: 15 to 24ft.

Recording does not

No SD Card

Insert SD Card.

work

 

 

 

SD Card locked

Unlock the SD Card.

 

 

 

Motion detection

Motion Detection record

Always set Motion Detection record period to

does not work

time is set to OFF

5 sec, 10 sec, or 15 sec.

 

 

 

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First Alert DW-702, DW-700 user manual Troubleshooting, Shows No Signal