APPENDIX
7 TROUBLESHOOTING
TROUBLESHOOTING
Error
System is not receiving power or is not powering up
SD Card is not detected by the system
There is no picture on selected channels/camera picture is not being displayed
At night, only white appears on the screen
A black and white image ap- pears at night
The system will not record under SCHEDULE/MOTION detection setting
SD Card is full (0% remaining) and the unit is no longer record- ing. “MEMORY FULL PLEASE FORMAT” is on the screen.
The recording on the DVR ap- pears but does not have sound
Channel(s) disappear during auto or manual scan
Poor image quality
Low or unstable signal
Audio Feedback
Possible Cause
Cable from power adapter is loose or is unplugged. No power at electrical outlet.
SD Card is not formatted
Camera out of range
Camera not “Paired”
Signal is blocked
The power supply for the camera is not plugged in
No power being received at the electri- cal outlet
The camera’s
This is normal operation for night vision
System not set up correctly or memory card is missing
Overwrite is not enabled
Mute is on
Channel(s) has been turned OFF
Interference
Antenna direction is limited
Signal has been blocked
Strong radio signal nearby
Strong electromagnetic interference nearby
Camera and receiver are too close
TROUBLE
SolutionsSHOOTING
•Confirm that all cables are connected correctly.
•Confirm that the power adapter is securely connected to the back of the unit.
•Confirm power is on at electrical outlet.
•Format SD card per instructions.
•Locate camera closer to receiver.
•Connect camera through Camera Pairing menu.
•If possible, remove major obstacles in between the camera and the receiver. Or, relocate the camera to another location.
•Confirm camera power supply is connected correctly.
•Confirm power is on at electrical outlet
•Place the camera on the other side of windows to try to improve the night vision or place in a well lit area.
•No action required.
•Ensure correct DATE AND TIME has been set and the Record Schedule setup correctly.
•Ensure the memory card is inserted into DVR and formatted
•Enable Memory Card Overwrite or
•
•Turn Mute off. This feature is used to record images without sound for legal purposes. See page 14 for audio recording caution statement and details.
•Turn Camera (s) ON in Camera Setup menu.
•Place the camera and/or receiver antenna at a new angle or readjust its posi- tion to make an improvement.
•Remove obstacles between the camera and receiver that might affect the signal (e.g., furniture, cabinets, and walls.)
•Relocate the camera closer to the receiver.
•Adjust the camera antenna and receiver position
•If possible, remove major obstacles in between the camera and receiver. Or, relocate the camera to another location.
•Keep WIFI router away from the camera and/or receiver.
•Keep active appliances such as hair dryers, heat fans, air conditioners, water pumps, or microwave ovens away from the camera and/or receiver.
•The camera has a high sensitivity microphone. Keep the camera at least 10 feet away from the receiver. If the camera must be within 10 feet of the receiver, keep the volume down.
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