Problem Solving Checklist

US

If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Appliances Authorised Service Center or Dealer.

Problem

Possible Causes

What to do

Appliance does

No electricity at power

Check that the plug is correctly

not operate

 

connected and power switched on

 

 

Check another appliance at the same

 

 

outlet

 

 

Check house fuse

Light not

Blown light bulb

Change light bulb

working

 

 

Refrigerator not working

See Maintenance section

 

Motor operates

Hot weather

Minimise door opening to allow

for long periods

Frequent door openings

temperature to stabilise

 

 

 

Large amount of food recently

 

 

added

 

 

 

 

 

Temperature control set too low

See Temperature control section

 

 

 

 

Doors not sealing properly

Check that cabinet is level and gasket

 

 

seals are clean

 

 

 

Storage compartments too warm

Temperature setting not correct

See Temperature control section

 

 

Frequent door openings

Minimise door openings to allow

Large amount of food recently

temperature to stabilise

 

added

 

 

 

Food freezing in

Temperature setting not correct

See Temperature control section

the refrigerator

 

 

Food placed directly in front of

Move chill sensitive foods away from the

 

 

air outlets

center back of the shelf

Unfamiliar noises

Cabinet not stable or level

See Installation section

 

Freezer is defrosting

 

 

 

 

Water in the vegetable bins

Condensation is formed by the water produced by vegetables.

A small amount of condensation is beneficial for vegetable storage

If there is too much water, store vegetables loosely wrapped in plastic bags

Wipe out water with a cloth

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Fisher & Paykel ActiveSmart manual Problem Solving Checklist, Problem Possible Causes What to do