20
Troubleshooting
Troubleshooting chart
Problem | Possible causes | What to do |
Cooking zones cannot be | No power. | Make sure the cooktop is |
turned on. |
| connected to the power supply |
|
| and that it is switched on at the |
|
| wall. Check whether there is |
|
| a power outage in your home |
|
| or area. If you’ve checked |
|
| everything and the problem |
|
| persists, call your Authorised |
|
| Repairer or Customer Care. |
|
|
|
Cooking zones cannot be | Technical fault | Switch the power to the |
turned off. |
| cooktop off at the wall and call |
|
| your Authorised Repairer or |
|
| Customer Care. |
Cooking zones seem to turn themselves off and on during use.
They cycle off and on to maintain the selected setting or prevent the glass from overheating.
This is normal and needs no action.
There is a metal sheen on | Cookware with copper or | See ‘Care and cleaning’. |
the glass. | aluminium base. |
|
|
|
|
The glass is being | Use cookware with flat and | |
scratched. |
| smooth bases. See ‘Cooking |
|
| guidelines’. |
| Unsuitable, abrasive scourer | See ‘Care and cleaning’. |
| being used. |
|
|
|
|
