N | PROBLEMS AND SOLUTIONS GUIDE |
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PROBLEM | POSSIBLE CAUSE | SOLUTION |
Vehicle runs sluggishly | Undercharged battery | Charge the battery. A new battery should have been charged for at |
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| least 18 hours before using the vehicle for the first time. After first- |
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| time use, recharge the battery for at least 14 hours after each use. |
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| Never charge the battery longer than 30 hours. |
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| Check all connectors. Make sure the charger connector is plugged |
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| into the battery, and that the charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
| Battery needs charging | Be sure to charge the battery after each use. |
| Battery is old and will not accept | Even with proper care, a rechargeable battery does not last |
| full charge | forever. Average battery life is 1 to 3 years depending on vehicle |
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| use and use conditions. Replace only with a Power Wheels® |
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| 6 Volt (4.0 Amp/Hr.) battery with a |
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| substitute parts. |
| Vehicle is overloaded | Make sure you do not overload the vehicle by allowing more than |
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| one rider at one time, by exceeding the 40 lbs (18 kg) maximum |
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| weight capacity, or by towing objects behind the vehicle. |
| Driving conditions are too stressful | Use only on generally level ground. |
Sometimes the vehicle doesn’t | Loose wire or connector | Check all wires around the motors and all connectors to make |
run, but other times it does |
| sure they are tight. |
| Motor or electrical switch damage | Contact your local Power Wheels® authorized service center for |
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| diagnosis and repair. |
When the steering wheel button | Loose wire or connector | Check all wires around the motor and all connectors to make sure |
is pressed, the vehicle won’t run |
| they are tight. |
without a push |
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| “Dead Spot” on motor | Contact your local Power Wheels® authorized service center for |
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| diagnosis and repair. |
Loud clacking or grinding noise | Broken gears | Contact your local Power Wheels® authorized service center for |
from a |
| diagnosis and repair. |
Charger gets warm during use | It is normal for some chargers to get | No action required. |
| warm during use and is not reason for |
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| concern. Some chargers do not get |
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| warm during use. |
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| If your charger does not get warm during use, it does not mean |
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| that it is not working properly. |
Battery makes a sizzling or | It is normal for some batteries to make | No action required. |
gurgling noise when charging | noise and swell slightly while charging |
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| and is not reason for concern. Some |
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| batteries do not make noise or swell |
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| while charging. |
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