PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations,
PROBLEM | POSSIBLE CAUSE | SOLUTION |
Vehicle does not run | Undercharged battery | Charge the battery. A new battery should have been |
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| charged for at least 18 hours before using the vehicle for |
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| the first time. After |
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| at least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the |
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| charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
| Charger is not working | There is no sure way to tell if your charger is working |
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| unless you have a volt meter. If you suspect there |
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| is a problem with your charger, contact your local |
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| Power Wheels® authorized service center. They can |
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| test your charger for you. |
| Tripped thermal fuse | The |
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| operation of the vehicle if the vehicle is overloaded or the |
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| driving conditions too severe. Once a fuse has "tripped", |
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| release the button on the handlebar and wait 25 seconds |
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| before operating the vehicle again. To avoid repeated |
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| automatic shutdowns, do not overload the vehicle by |
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| exceeding the 40 lb maximum weight capacity or by |
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| towing anything behind the vehicle. Do not drive up hills or |
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| run into fixed objects, which can cause the wheels to stop |
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| spinning while power is still being supplied to the motors. |
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| If a thermal fuse continually trips, contact your local |
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| Power Wheels® authorized service center. |
| Loose wires or loose connectors | Check all wires and connectors. Make sure the battery |
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| connector is tightly plugged into the motor connector and |
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| that there are no loose wires around the motors. |
| Dead battery | If your battery is old or if you have not followed Battery |
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| Care instructions, your battery may be dead. If you are |
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| unsure whether or not the battery is dead, you can |
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| have it tested at your local Power Wheels® authorized |
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| service center. |
| Electrical switch damage | The electrical switches can become corroded due to |
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| exposure to water or moisture, or can jam due to loose |
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| dirt, sand or gravel. Contact your local Power Wheels® |
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| authorized service center for diagnosis and repair. |
| Motor damage | Contact your local Power Wheels® authorized service |
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| center for diagnosis and repair. |
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