PROBLEMS AND SOLUTIONS GUIDE
PROBLEM | POSSIBLE CAUSE | SOLUTION |
Vehicle runs sluggishly | Undercharged battery | Charge the battery. A new battery should have been |
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| charged for at least 18 hours before using the vehicle for |
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| the first time. After |
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| at least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the |
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| charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
| Battery needs charging | Be sure to charge the battery after each use. |
| Battery is old and will not accept | Even with proper care, a rechargeable battery does not |
| full charge | last forever. Average battery life is 1 to 3 years depending |
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| on vehicle use and use conditions. Replace only with |
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| a Power Wheels® 6 Volt (4.0 Amp/Hr.) battery with |
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| thermal fuse. Do not substitute parts. |
| Vehicle is overloaded | Make sure you do not overload the vehicle by allowing |
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| more than one rider at one time, exceeding the 40 lb. |
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| maximum weight capacity, or by towing objects behind |
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| the vehicle. If the vehicle is overloaded, the |
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| thermal fuse in the battery may "trip", and automatically |
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| shut down operation of the vehicle for approximately 25 |
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| seconds. Adjust the driving conditions to prevent repeated |
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| automatic shutdowns. |
| Driving conditions are too stressful | Use only on generally level ground. |
Sometimes the vehicle | Loose wire or connector | Check all wires around the motors and all connectors to |
doesn’t run, but other times |
| make sure they are tight. |
it does | Motor or electrical switch damage | Contact your local Power Wheels® authorized service |
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| center for diagnosis and repair. |
When the button is | Loose wire or connector | Check all wires around the motors and all connectors to |
pressed, the vehicle won’t |
| make sure they are tight. |
run without a push | “Dead Spot” on motor | Contact your local Power Wheels® authorized service |
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| center for diagnosis and repair. |
Battery’s thermal fuse | Damaged battery | Contact your local Power Wheels® authorized service |
constantly "trips", but the |
| center for diagnosis and repair. |
vehicle is not overloaded |
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nor the driving conditions |
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too severe |
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Loud clacking or grinding | Broken gears | Contact your local Power Wheels® authorized service |
noise from a |
| center for diagnosis and repair. |
Charger gets warm | It is normal for some chargers to get | No action required. |
during use | warm during use and is not reason for | If your charger does not get warm during use, it does not |
| concern. Some chargers do not get | |
| warm during use. | mean that it is not working properly. |
Battery makes a sizzling | It is normal for some batteries to make | No action required. |
or gurgling noise | noise and swell slightly while charging | If your battery does not make noise or swell slightly |
when charging | and is not reason for concern. | |
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| during charging, it does not mean that it is not accepting |
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| the charge. |
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest authorized service center.
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