Troubleshooting
Printers 5
EventView program. If you are unable to make the optical interface flash when running the program,
∙Check your mouse driver. Certain older or inferior drivers for mice, trackballs and laptop “pointing sticks” are known to interfere with serial port operation. If, after disabling your mouse driver, the optical interface functions normally, try using a different mouse driver such as Logitech or Microsoft.
∙Try another computer if you have one. An alternative to serial port troubleshooting is to use a different computer. Another computer with its serial ports set up correctly will confirm that there is an incorrect setup or software/hardware conflict with the original PC.
Printers
∙Verify that the printer is plugged in, turned on, and has paper.
∙Verify that Windows is set up correctly. Windows uses its own printer drivers. Setup is done through the Windows Control Panel. If you need help, follow the instructions in the Windows 3.1 Guide under Printers/Setup; in Windows 95/98/NT click Help and choose Troubleshooting Printers.
∙Try printing from another program to eliminate the possibility of a hardware conflict.
Voltage Event Recorder
∙The voltage readings of the recorder differ on different meters. A recorder reads voltage in average RMS. Some manufacturers’ meters may have a True RMS display.
∙Date and/or time are not correct. The recorder uses the PC’s internal clock to reference the time of downloaded data. Set the PC’s internal clock to the current time. The Windows 3.1 User’s Guide, under System Time and Date, will explain this procedure; in Windows 95/98/NT click Help, time, and changing your computer’s time. Make sure that the time format is either
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