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Freecom DVB-T USB Stick
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Chapter 4: Trouble Shooting
This Chapter will help you to resolve the problems which you may encounter during the
installation and operation.
1. Freecom DVB-T Stick does not work properly
Driver installation might not complete. Click “Device Manager” from Hardware
tab. Find “Sound, video and game controllers” category and you may see “Digital
TV Receiver” on the list. If you do not see it. Please go back and install the drivers
again.
2. Windows cannot find Freecom DVB-T Stick
a.Check if Freecom DVB-T Stick is connected to your PC.
b.Before you launch Freecom DVB-T Stick, please wait for at least 3 seconds when
device is just plugged into the USB interface.
c.Try to restart operation system.
d.Run “Add/Remove Hardware Device” from Windows “control Panel” to install the
correct drivers.
e.Unplug the Freecom DVB-T Stick, then plug it again. Please note that the interval
between plug and unplug should be at least 3 seconds.
f. Plug Freecom DVB-T Stick into another USB port of the PC.
3. Windows cannot find the driver of DTV USB Receiver
a.Make sure the original CD-ROM is in the CD-ROM drive during the installation.
b.Please indicate the correct directory where the drivers located for Windows if
install the drivers by manual.
4. Set up Digital TV Receiver software
You may check if driver installed completely. Please go to Device Manager and click
“Sound, video and game controllers” and you’ll see “Freecom USB Hybrid TV
Receiver" on the list. If you don’t see it, please install driver again.
5. Can not see any program channel when auto scan.
a.Check the cable connection between Freecom DVB-T Stick and the antenna.
b.Exit the application. Unplug the Freecom DVB-T Stick, then plug it again. Note
that the interval between plug and unplug should be at least 3 seconds. Launch
Freecom DVB-T Stick and test again.