Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences (shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these problems are provided with the problem listed:
Range is not level - (1) Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level. (2) Be sure floor is level, strong & stable enough to adequately support range. (3) If floor is sagging or sloping, contact a carpenter to correct the situation. (4) Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square & have sufficient room for range clearance.
Cannot move appliance easily. Appliance must be accessible for service - (1) Cabinets not square or are built in too tightly. Contact builder or installer to make appliance accessible. (2) Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Surface Burners do not light - (1) Surface Control knob was not completely turned to LITE. Push in & turn the Surface Control knob to LITE until burner ignites and then turn control knob to desired flame size. (2) Burner ports are clogged. With the burner OFF, use a
Surface burner flame burns only part way around burner cap
-(1) Burner ports are clogged. With the gas burner OFF, clean ports with a
Surface burner flame is orange - (1) Dust particles in gas main line. Allow the gas burner to operate a few minutes until flame turns blue in color. (2) In coastal areas a slightly orange flame may be unavoidable due to salt in air.
Oven does not operate - (1) Be sure the oven controls are set properly for the desired function. See Setting Oven Controls in this Use & Care Manual or read the instructions for “Entire appliance does not operate” listed below. (2) Be sure the Gas Regulator Valve is in the “ON” position. Refer to the Installation Instructions to for more information.
Entire appliance does not operate - (1) The time of day is not set. The time of day must first be set in order to operate the oven. See “To Set the Clock” in the Setting Oven Controls section.(2) Make sure cord/plug is plugged correctly into outlet.
(3)Service wiring is not complete. Contact your dealer, installing agent or authorized service agent. (4) Electrical power outage (electric ignition models only). Check house lights to be sure. Call your local electric company for service. Surface gas burners can be lit manually. See Setting Surface Controls in this Use & Care Manual.
Poor baking results - Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the oven & space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipe's recommended temperature or baking time.
Oven light does not work (some models) - Replace or tighten bulb. See Changing Oven Light section in this Use & Care Manual.
Oven smokes excessively during broiling - (1) Control(s) not set properly. Follow Broil instructions under Setting Oven Controls. (2) Broiler Drawer is open. The Broiler Drawer should be closed while broiling. (3) Meat too close to the broil element. Reposition the broil rack to provide proper clearance between the meat & the element. Preheat the broil element for searing.
(4)Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to prevent curling, but do not cut into lean. (5) Insert on broiler pan wrong side up & grease not draining. Always place grid on the broiler pan with ribs up & slots down to allow grease to drip into pan (some models). (6) Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
Flames inside oven or smoking from oven vent - Excessive spillovers in oven. This will especially be the case for pie spillovers or large amounts of grease on the oven bottom. Wipe up excessive spillovers before starting oven. If flames or excessive smoke are present see “To Broil” in the Setting Oven Controls section.
Oven control beeps & displays any F code error (for example F11; some models) - Electronic control has detected a fault condition. Press CLEAR/OFF to clear the display & stop beeping. Try the Bake or Broil function again. If the F code error repeats, remove power suppy to appliance, wait 5 minutes and then repower the appliance and set clock time of day. Try the Bake or Broil function again. If the fault recurs, record fault number, press CLEAR/OFF & contact an authorized service agent.
Oven control beeps and displays any “F” code error (for example F3; some models) - Electronic control has detected a fault condition. Press CLEAR/OFF to clear the display & stop beeping. Reprogram oven. If fault recurs, record fault number. Press CLEAR/OFF & contact your authorized service agent.
Poor baking results - Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the oven & space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel the oven is too hot or cool, see Adjusting Your Oven Temperature in this Use & Care Manual (some models).
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