| • Solutions to common problems BEFORE YOU CALL |
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Problem | Solution |
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Poor baking results. | • Many factors affect baking results. Make sure the proper oven rack position is used. Center |
| food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the |
| set temperature before placing food in the oven. Try adjusting the recipe's recommended |
| temperature or baking time. |
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Appliance is not level. | • Be sure floor is level, strong & stable enough to adequately support range. |
| • If floor is sagging or sloping, contact a carpenter to correct the situation. |
| • Poor installation. Place oven rack in center of oven. Place a level on the oven rack. |
| Adjust leveling legs at base of appliance until the rack is level. |
| • Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square |
| & have sufficient room for appliance clearance. |
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Cannot move appliance easily. Appliance must be | • Cabinets not square or are built in too tightly. Contact builder or installer to make appliance |
accessible for service. | accessible. |
| • Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over |
| carpet. |
Surface element too hot or not hot enough.
•Incorrect control setting. Be sure the correct control is ON for the element that you are attempting to use.
Surface element does not heat.
•Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy &
Entire appliance does not operate. | • Make sure cord/plug is plugged correctly into outlet. | |
| • Service wiring is not complete. Contact your dealer, installing agent or authorized service | |
| agent. | |
| • Electrical power outage. Check house lights to be sure. Call your local electric company | |
| for service. | |
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Oven portion of appliance does not operate. | • Be sure the oven controls are set properly for the desired cooking feature. See Setting |
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| Oven Controls in this manual or read instructions “Entire appliance does not operate” in this | |
| checklist. | |
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Oven light does not work. | • Be sure the light is secure in the socket. Also see “Replacing the oven light” in Care & Cleaning | |
| section. | |
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Oven smokes excessively during broiling. | • Incorrect setting. Follow broil instructions in Setting Oven Controls. | |
| • Make sure oven door is opened to broil stop position. | |
| • Meat too close to the broil element. Reposition the oven rack to provide proper clearance | |
| between the meat & the element. Preheat the broil element for searing. | |
| • Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges to | |
| prevent curling, but do not cut into lean. | |
| • Broiler pan and insert wrong side up and grease not draining. Always place insert on the | |
| broiler pan with ribs up & slots down to allow grease to drip into pan (some models). | |
| • Grease has built up on oven surfaces. Regular cleaning is necessary when broiling | |
| frequently. Old grease or food spatters cause excessive smoking. | |
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Flames inside oven or smoking from oven vent. | • Excessive spillovers in oven. This will happen for pie spillovers or large amounts of grease left | |
| on the oven bottom. Wipe up excessive spillovers before starting oven. If flames or | |
| excessive smoke are present follow broiling instructions in Setting Oven Controls section. |
Drip bowls are pitting or rusting (coil cooktop models only).
•Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. Remove and wash drip bowls as soon as possible after a spill over.
•Normal environment. Houses located along sea coasts are exposed to salt air. Protect bowls as much as possible from direct exposure to salt air.
Drip bowls are turning color or distorted (coil cooktop models only).
•Bottom of cookware extends beyond surface element and touches cooktop surface. This can cause high enough temperatures to discolor drip bowls. DO NOT use cookware of this type. Pan sizes should match the size of the element. Replacement drip bowls may be purchased from your appliance dealer.
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