BEFORE YOU CALL (CONTINUED)
CONCERN | POTENTIAL CAUSE | COMMON SOLUTION |
DISPENSER (Ice & | Water) |
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Dispenser will not | • Dispenser lock out is engaged. | • Press and hold control lock for three seconds. |
dispense ice. | • There is no ice in the bin to | • See the “Ice maker is not making any ice” section |
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| be dispensed. | above. |
| • The refrigerator doors are | • Be sure the refrigerator doors are completely closed. |
| not completely closed. |
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| • Dispenser paddle has | • The motor overload protector will reset in about |
| been pressed too long and | three minutes and then ice can be dispensed. |
| the dispenser motor has |
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| overheated. |
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Ice dispenser is | • Ice has melted and frozen | • Remove ice container, thaw, and empty the contents. |
jammed. | around auger due to infrequent | Clean container, wipe dry, and replace in proper |
| use, temperature fluctuations, | position. When new ice is made, dispenser should |
| and/or power outages. | operate. |
| • Ice cubes are jammed | • Remove ice cubes that are jamming the dispenser. |
| between ice maker and back |
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| of ice container. |
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Dispenser will not | • Dispenser lock out is engaged. | • Press and hold control lock for three seconds. |
dispense water. | • Water filter not seated | • Remove and reinstall the water filter. Be sure to push the |
| properly. | filter firmly so that you hear it lock solidly into position. |
| • Water filter is clogged. | • Replace filter cartridge. Be sure to remove protective |
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| caps and push the filter firmly so that you hear it lock |
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| solidly into position. |
| • Household water line valve | • Open household water line valve. See CONCERN |
| is not open. | column AUTOMATIC ICE MAKER. |
Water has an odd taste | • Water has not been dispensed | • Draw and discard |
and/or odor. | for an extended period of time. | the supply. |
| • Unit not properly connected | • Connect unit to cold water line that supplies water to |
| to cold water line. | the kitchen faucet. |
Water pressure is | • | • Have someone turn up the |
extremely low. | are too low (well systems only). | on the water pump system (well systems only). |
| • Reverse osmosis system is | • It is normal for a reverse osmosis system to be below |
| in regenerative phase. | 20 psi during the regenerative phase. |
Water not cold enough. | • As warmer tap water goes | • Add ice to cup or container before dispensing water. |
| through the filter and enters |
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| the water tank, chilled |
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| water is pushed through to |
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| the dispenser. Once chilled |
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| water is used up, it will take |
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| several hours to bring the |
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| freshly replaced water to a |
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| cooler temperature. |
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OPENING/CLOSING | OF DOORS/DRAWERS |
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Door(s) will not close. | • Door was closed too hard, | • Close both doors gently. |
| causing other door to open |
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| slightly. |
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| • Refrigerator is not level. | • Ensure floor is level and solid, and can adequately |
| It rocks on the floor when | support the refrigerator. Contact a carpenter to |
| moved slightly. | correct a sagging or sloping floor. |
| • Refrigerator is touching a | • Ensure floor is level and solid, and can adequately |
| wall or cabinet. | support the refrigerator. Contact a carpenter to |
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| correct a sagging or sloping floor. |
Drawers are difficult to | • Food is touching shelf on | • Remove top layer of items in drawer. |
move. | top of drawer. | • Ensure drawer is properly installed on track. |
| • Track that drawers slide on | |
| • Clean drawer, rollers, and track. See Care & Cleaning. | |
| is dirty. | |
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