Frigidaire FGHB2866PF, FGHF2366PF Before YOU Call, Concern Potential Cause Common Solution

BEFORE YOU CALL

1-800-944-9044 (United States)

1-800-265-8352 (Canada)

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www.frigidaire.com

CONCERN	POTENTIAL CAUSE		COMMON SOLUTION
AUTOMATIC ICE	MAKER
Ice maker is not	•	Ice maker is turned off.	• Turn on ice maker. For the fresh food ice maker,
making any ice.			press and hold the “Ice Off” button for three seconds
			until the indicator light is off. For the freezer ice
			maker, lower the wire signal arm.
	•	Refrigerator is not	• Connect the unit to the household water supply and
		connected to water line or	ensure the water valve is open.
		water valve is not open.
	• The water supply line is		• Ensure that the supply line does not kink when the
		kinked.	refrigerator is pushed into place against the wall.
	• The water filter is not		• Remove and re-install the water filter. Be sure to
		seated properly.	push the filter firmly so that you hear it lock solidly
			into position.
	• The water filter may be		• If water dispenses slowly or not at all, or if the filter
		clogged with foreign	is six months old or older, it should be replaced.
		material.
	• Freezer ice maker wire		• Move any item or frozen ice cubes that may block
		signal arm is being held	the signal arm from being in the on or down position.
		up by an item not allowing	See Automatic Ice Maker-Freezer section in manual.
		it to go in the on or down
		position.
Ice maker is not	•	Ice maker is producing less	• The fresh food and freezer ice makers will each
making enough ice.		ice than you expect.	produce approximately 2.5 pounds of ice every 24
			hours depending on usage conditions.
	• The water filter may be		• If water dispenses slower than normal, or if the filter
		clogged with foreign	is six months old or older, it should be replaced.
		material.
	• The water supply line is		• Ensure that the supply line does not kink when the
		kinked.	refrigerator is pushed into place against the wall.
	• Saddle valve on cold water		• Turn off household water line valve. Remove valve.
		pipe is clogged or restricted	Ensure that valve is not a self-piercing saddle valve.
		by foreign material.	Clean valve. Replace valve if necessary.
	•	Heavy traffic, opening	• Press Fast Freeze to temporarily increase ice
		or closing of the doors	production rate.
		excessively.
	• Freezer control is set too		• Set freezer control to colder setting to improve
		warm (freezer ice maker).	performance of the ice maker (freezer ice maker).
			Allow 24 hours for temperature to stabilize.
Freezer ice maker will	•	Ice maker wire signal arm	• Move any item or frozen ice cubes that may block the
not stop making ice		is being held down by a	signal arm from being in the off or upward position.
(select models).		package in the freezer that	See Automatic Ice Maker-Freezer section in manual.
		has fallen against ice maker.
Ice cubes are freezing	•	Ice cubes are not being	• Remove ice container and discard ice. The ice maker
together.		used frequently enough or	will produce fresh supply. Ice should be used at least
		interruption of power for	twice weekly to keep the cubes separated.
		prolonged time.
	• Ice cubes are hollow (shells		• This generally occurs when the ice maker does
		of ice with water inside).	not get enough water. This is usually the result of
		The hollow cubes break	a clogged water filter or restricted water supply.
		open in the bin and leak	Replace the water filter and if the condition still
		their water onto existing ice,	occurs check for a Saddle Valve, water valve not
		which causes it to freeze	turned on all the way or kinked water supply line.
		together.

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