BEFORE YOU CALL
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www.frigidaire.com
CONCERN | POTENTIAL CAUSE | COMMON SOLUTION | |
AUTOMATIC ICE | MAKER |
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Ice maker is not | • | Ice maker is turned off. | • Turn on ice maker. For the fresh food ice maker, |
making any ice. |
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| press and hold the “Ice Off” button for three seconds |
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| until the indicator light is off. For the freezer ice |
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| maker, lower the wire signal arm. |
| • | Refrigerator is not | • Connect the unit to the household water supply and |
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| connected to water line or | ensure the water valve is open. |
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| water valve is not open. |
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| • The water supply line is | • Ensure that the supply line does not kink when the | |
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| kinked. | refrigerator is pushed into place against the wall. |
| • The water filter is not | • Remove and | |
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| seated properly. | push the filter firmly so that you hear it lock solidly |
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| into position. |
| • The water filter may be | • If water dispenses slowly or not at all, or if the filter | |
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| clogged with foreign | is six months old or older, it should be replaced. |
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| material. |
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| • Freezer ice maker wire | • Move any item or frozen ice cubes that may block | |
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| signal arm is being held | the signal arm from being in the on or down position. |
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| up by an item not allowing | See Automatic Ice |
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| it to go in the on or down |
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| position. |
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Ice maker is not | • | Ice maker is producing less | • The fresh food and freezer ice makers will each |
making enough ice. |
| ice than you expect. | produce approximately 2.5 pounds of ice every 24 |
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| hours depending on usage conditions. |
| • The water filter may be | • If water dispenses slower than normal, or if the filter | |
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| clogged with foreign | is six months old or older, it should be replaced. |
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| material. |
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| • The water supply line is | • Ensure that the supply line does not kink when the | |
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| kinked. | refrigerator is pushed into place against the wall. |
| • Saddle valve on cold water | • Turn off household water line valve. Remove valve. | |
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| pipe is clogged or restricted | Ensure that valve is not a |
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| by foreign material. | Clean valve. Replace valve if necessary. |
| • | Heavy traffic, opening | • Press Fast Freeze to temporarily increase ice |
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| or closing of the doors | production rate. |
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| excessively. |
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| • Freezer control is set too | • Set freezer control to colder setting to improve | |
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| warm (freezer ice maker). | performance of the ice maker (freezer ice maker). |
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| Allow 24 hours for temperature to stabilize. |
Freezer ice maker will | • | Ice maker wire signal arm | • Move any item or frozen ice cubes that may block the |
not stop making ice |
| is being held down by a | signal arm from being in the off or upward position. |
(select models). |
| package in the freezer that | See Automatic Ice |
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| has fallen against ice maker. |
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Ice cubes are freezing | • | Ice cubes are not being | • Remove ice container and discard ice. The ice maker |
together. |
| used frequently enough or | will produce fresh supply. Ice should be used at least |
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| interruption of power for | twice weekly to keep the cubes separated. |
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| prolonged time. |
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| • Ice cubes are hollow (shells | • This generally occurs when the ice maker does | |
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| of ice with water inside). | not get enough water. This is usually the result of |
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| The hollow cubes break | a clogged water filter or restricted water supply. |
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| open in the bin and leak | Replace the water filter and if the condition still |
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| their water onto existing ice, | occurs check for a Saddle Valve, water valve not |
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| which causes it to freeze | turned on all the way or kinked water supply line. |
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| together. |
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