before you call (Solutions to Common Problems)
OCCURRENCE | POSSIBLE CAUSE/SOLUTION | |
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Scratches or | Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be | |
abrasions on | sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not | |
cooktop surface. | affect cooking and will become less visible with time. | |
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| Cleaning materials not recommended for | |
| "Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning. | |
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| Cookware with rough bottom has been used. Use smooth, | |
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Brown streaks or | Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop | |
specks. | Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning. | |
Areas of | Mineral deposits from water and food. Remove using a | |
discoloration with | cream. Use cookware with clean, dry bottoms. | |
metallic sheen. |
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Poor baking results. | Many factors affect baking results. Make sure the proper rack position is used. Center | |
| food in the oven and space pans to allow air to circulate. Allow the oven to preheat to the | |
| set temperature before placing food in the oven. Try adjusting the recipes’ recommended | |
| temperature or baking time. If you feel the oven is too hot or cool, see "Adjusting Your | |
| Oven Temperature" section in the Electronic Oven Control Guide. | |
Fan noise during | A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the | |
cooking operation. | fan may continue to run even after oven is turned off. | |
Flames inside oven | Excessive spillovers in oven. Set | |
or smoking from |
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Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts of | ||
vent. | ||
grease on the oven bottom. Wipe up excessive spillovers before starting the | ||
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| If flames or excessive smoke are present, stop the | |
| under "Stopping or Interrupting the | |
| Guide. |
Oven smokes excessively during broiling.
Control(s) not set properly. Follow instructions under "Setting Oven Controls".
Make sure oven door is opened to Broil Stop Position.
Meat too close to the element. Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element. Preheat broil element for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on the broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
| Control(s) not set properly. Follow instructions under "Oven Cleaning" in the Electronic Oven |
does not work. | Control Guide. |
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| Follow steps under "Stopping or Interrupting the |
| Control Guide. |
Soil not completely removed after self- cleaning cycle.
Set
Failure to clean bottom front, top of oven or door areas outside oven seal. These areas are not in the
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