Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

Page

 

 

Face detection not

Intelligent Face Detection is not available in

Choose a different shooting mode.

21

 

 

 

available.

the current shooting mode.

 

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

Intelligent

 

The subject’s face occupies only a small area

Change the composition so that the subject’s

88

 

 

 

of the frame.

face occupies a larger area of the frame.

 

 

Face

No face is detected.

 

 

 

The subject’s head is at an angle or the subject

Ask the subject to face the camera and hold

 

 

 

Detection

 

is not facing the camera.

their head straight.

 

 

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

16

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

34, 88

 

 

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

 

 

 

 

The fl ash is charging.

Wait for the fl ash to charge.

38

 

 

 

 

The fl ash is not available in the current shoot-

Choose a different shooting mode.

21

 

 

 

 

ing mode.

 

 

 

 

 

The fl ash does not

The fl ash is not raised.

Raise the fl ash.

38

 

 

 

The camera is in super macro (G) mode.

Choose a different mode.

21, 37

 

 

 

fi re.

 

 

 

The batteries are exhausted.

Insert fresh or fully-charged spare batteries.

8

 

Troubleshooting

 

 

 

Flash

 

An option other than OFF is selected for con-

Turn continuous shooting off.

43

 

 

tinuous shooting.

 

 

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

18

 

 

 

Flash mode not

The desired fl ash mode is not available in the

Choose a different shooting mode.

21

 

 

 

available.

current shooting mode.

 

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

18

 

 

 

 

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

131

 

 

 

not fully light the

The fl ash window is obstructed.

Hold the camera correctly.

16

 

 

 

subject.

Fast shutter speed selected.

Choose a slower shutter speed.

30

 

 

 

 

 

 

 

 

 

119