Troubleshooting

 

Problem

Possible cause

Solution

Page

 

Face detection

The camera is in G, H, J, P, or Q

Choose a different shooting mode.

29

 

not available.

mode.

 

 

 

 

The subject’s face is obscured sunglasses, a

Remove the obstructions.

 

 

 

hat, long hair, or other objects.

 

 

Intelligent

No face is de-

The subject’s face occupies only a small area

Change the composition so that the subject’s

19

Face

tected.

of the frame.

face occupies a larger area of the frame.

 

Detection

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

The camera is tilted.

Hold the camera straight.

15

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

22

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

 

Close-ups

Macro mode is

The camera is in F, V, G, H, I, M, L,

Choose a different shooting mode.

29

 

not available.

J, K, O, or Amode.

 

 

 

 

The fl ash is charging.

Wait for the fl ash to charge.

17

 

 

B, G, D, J, P, N, or A mode is se-

Choose a different shooting mode.

29

 

The fl ash does

lected.

 

 

 

 

Charge the battery or insert a fully-charged

 

 

not fi re.

The battery is exhausted.

5, 7

 

 

 

spare battery.

 

 

 

The camera is in continuous mode.

Select OFF for GCONTINUOUS.

62

Flash

 

The fl ash is off (X).

Choose a different fl ash mode.

25

 

Some fl ash

The camera is in A, B, C, V, D, G, H,

 

 

 

modes are not

I, D, M, L, J, K, P, O, N, Q, or

Choose a different shooting mode.

29

 

available.

A mode.

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

96

 

not fully light the

 

 

 

 

The fl ash window is obstructed.

Hold the camera correctly.

15

 

subject.

 

 

 

 

84