Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

Page

 

 

Close-ups

Macro mode is

The camera is in a shooting mode which

Choose a different shooting mode.

22

 

 

 

not available.

makes macro (close-up) mode unavailable.

 

 

 

 

 

Face detection

The camera is in a shooting mode which

Choose a different shooting mode.

22

 

 

 

not available.

makes Intelligent Face Detection unavailable.

 

 

 

 

The subject’s face is obscured sunglasses, a

Remove the obstructions.

 

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

 

 

The subject’s face occupies only a small

Change the composition so that the

27

 

 

Intelligent

No face is

subject’s face occupies a larger area of the

 

 

area of the frame.

 

 

 

Face

detected.

frame.

 

 

 

 

 

 

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

17

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face

 

 

 

 

detection off and frame the picture using

27, 30

 

 

 

selected.

of the frame than the main subject.

focus lock.

 

 

 

 

 

 

 

 

 

 

 

The camera is in a shooting mode in which

Choose a different shooting mode.

22

 

 

 

 

the fl ash does not fi re.

 

 

 

Troubleshooting

 

Some fl ash

The camera is in a shooting mode which

Charge the battery or insert a fully-charged

 

 

 

The fl ash does

The battery is exhausted.

spare battery.

4, 6

 

 

 

not fi re.

The camera is in continuous mode.

Select OFF for ECONTINUOUS.

65

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

36

 

 

Flash

 

The fl ash is off (W).

Choose a different fl ash mode.

35

 

 

 

modes are not

makes some fl ash modes unavailable.

Choose a different shooting mode.

22

 

 

 

 

 

 

 

 

available.

The camera is in silent mode.

Turn silent mode off.

36

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

107

 

 

 

not fully light

The fl ash window is obstructed.

Hold the camera correctly.

17

 

 

 

the subject.

 

 

 

 

 

 

 

 

95