Fujitsu C122-E180-01EN MMB Log Collection CHAPTER 7

CHAPTER 7 MMB Log Collection

7.1 MMB Log Collection

C122-E180-01EN

MMB Log Collection CHAPTER 7

This chapter describes MMB log collection.

7.1 MMB Log Collection

If a problem such as being unable to send e-mail messages to the REMCS Center occurs, the MMB

operation log may need to be used as troubleshooting information. Following the instructions from the

support center, select [System] - [System Event Log] from the MMB Web-UI menu to download the log kept

by the MMB. For details of the operation, see Section 1.2.2 [System Event Log] window in the

PRIMEQUEST 2000 Series Tool Reference (C122-E177EN).

Hand over the downloaded log to a field engineer.

Contents

Main Preface Errata and addenda for the manual Organization of this manual Revision History Product operating environment Safety Precautions Alert messages Alert messages in the text List of important alert ite ms Page Warning label location (the main cabinet left) Warning label location (PCI_Box) Notes on Handling the Product About this product Storage of accessories Adding optional products Maintenance Manual How to use this manual Manuals for the PRIMEQUEST 2000 series Related manuals Page Abbreviations Trademarks Notation [ ] Notation for the CLI (command line interface) Command syntax Notes on notations Contents Page Figures Page Tables Page REMCS Service Overview CHAPTER 1 1.1 Purpose of REMCS Service 1.2 REMCS Linkage Overview 1.2.1 Components implementing the REMCS function Configuration information monitoring 1.2.2 Installing the REMCS function Installation in the MMB Installation in SVS 1.2.3 Connection configurations supported by the REMCS function Before Using the REMCS CHAPTER 2 Service 2.1 Overview of Connection to the REMCS Center 2.2 Connection Configuration for Connecting to the REMCS Center 2.2.1 Internet connection (e-mail) Using a network connected to the user port 2.2.2 P-P connection (ISDN: e-mail) Through the network connected to a USER port Through a network that is not connected to a USER port REMCS Service Start CHAPTER 3 Procedure 3.1 Start Procedure Overview Page 3.2 REMCS Center Registration - 3.2.7 Checking the connection 3.2.1 Starting REMCS 3.2.2 Setting the connection configuration 3.2.3 Setting up the environment Newly setting up the environment When the connection type is [Internet Connection(Mail Only)] Page 3.2.4 Setting the periodic connection schedule 3.2.5 Setting the customer information Page 3.2.6 Confirming the registration result 3.2.7 Checking the connection 3.3 Importing the Registration Information Page Page 3.4 Replacing the S/MIME certificate during the initialization work Page REMCS Service Operations CHAPTER 4 4.1 REMCS Operations Overview 4.2 REMCS Service Menu 4.2.1 Customer Information update 4.2.2 Re-register - 4.2.3 Connection Environment 4.2.4 Periodical Connection 1. From the menu in the window shown in FIGURE 4.1 [REMCS initial] window, click [Periodical 4.2.5 Export Settings Page 4.2.6 Connection type change 4.2.7 Displaying the certificate 4.2.8 Replacing the certificate 4.2.9 Restoring a certificate 4. The machine status becomes [UNUSED], and the [Connection check] window appears. Upon 4.2.10 Connection check 2. Confirm the setting of the receivers of the connection results and click the [Check] button. Page 4.2.11 Temporary Disconnection 4.2.12 Reconnection 4.2.13 HW Config. Info. 4.2.14 SW Config. Info. Page CHAPTER 5 REMCS Service CHAPTER 5 Detail Settings 5.1 Overview of REMCS Service Detail Settings 5.2 Detail Environment Settings Page Page 5.3 Selecting REMCS Center 5.4 Select Language 5.5 Machine Name Display Change 5.6 Deleting the Personal Information 5.7 Display of certificate Page REMCS Messages This chapter describes the major error messages that are displayed i n the windows. 6.1 Messages in REMCS Windows Page Page Page Page Page Page Page Page Page Page Page Page 6.2 Communication Error Messages (SMTP Communication) Page 6.3 Other Error Messages MMB Log Collection CHAPTER 7 7.1 MMB Log Collection Notes on Using REMCS GUI CHAPTER 8 8.1 Notes on Using REMCS GUI