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Fujitsu FI-4120C2 5.2 Remedying Typical Troubles, fi-4120C2Image Scanner Operator’s Guide, Symptom 10 Pickup errors occur frequently

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5.2 Remedying Typical Troubles

Symptom 10 Pickup errors occur frequently.

Do the documents satisfy the conditions described on "6.2 Document Quality"?

YES

Was the document fanned before loading on ADF paper chute?

YES

Are all the consumables (Pick roller and Pad ASSY) installed correctly?

YES

Is any of consumables

(Pick roller, Pad ASSY) dirty?

NO

Is any of consumables (Pick roller and Pad ASSY) worn out? (Check the consumable counter)

NO

NO

NO

YES

YES

Use documents that satisfy the requirements.(*1)

Fan the document before loading, or reduce the number of sheets of the document.

Correctly install the consumable(Pick roller and Pad ASSY), if needed. (*2)

Clean the dirty consumable. (*3)

Replace the consumable, if needed. (*4)

5

NO

If you cannot solve the problem after taking measures, check the items in "5.3 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU service provider.

*1) For details on requirements, see "6.2 Document Quality" (page. 87).

*2) For details on how to install the consumables, see "4 REPLACING CONSUM- ABLES" (page. 49).

*3) For details on how to clean the consumables, see "3 DAILY CARE" (page. 43).

*4) For details on how to replace the consumables, see "4 REPLACING CONSUM- ABLES" (page. 49).

TROUBLESHOOTING

fi-4120C2 Image Scanner Operator’s Guide		77

Contents

Page Page CONTENTS ■ Note, Liability Chapter 1 BASIC SCANNER OPERATIONS Chapter 2 SCANNING VARIOUS TYPES OF DOCUMENTS Skipping blank pages Chapter DAILY CARE Cleaning the ADF REPLACING CONSUMABLES Replacing the Pad ASSY APPENDIX A Before using the [Scan] or the [Send to] button AP-1 GLOSSARY OF TERMS GL-1 Page INTRODUCTION ■Regulatory Information Canadian DOC Regulations Bescheinigung des Herstellers / Importeurs fi-4120C2 International ENERGY STAR® Program NERGY About the Use of Mercury To avoid unexpected injury, read the following carefully Doing the following actions may result in serious personal injuries: •Do not incinerate, crush, or shred the lamps or scanner parts •Do not breathe the chemical liquid contained in the scanner lamps ■Note, Liability Warning Label Screen Examples In This Manual driver, QuickScan™ image capturing software and Adobe® Acrobat® About Maintenance The user must not perform repairs on this scanner ■Safety Precautions Turn the scanner OFF if it is damaged Do not put liquids inside the scanner Do not touch the inside of the scanner unless necessary Do not use the scanner if there is a strange odor Do not install the scanner on unstable surfaces Do not block the ventilation ports Do not place heavy objects or stand on top of the scanner Firmly insert the power plug Avoid any contact when scanner is in use Before moving the scanner, disconnect the power plug from the power outlet Protect the scanner from static electricity Do not use aerosol sprays near the scanner Do not install the scanner in direct sunlight Page BASIC SCANNER OPERATIONS 1.1 Turning the Scanner ON 1.2Loading Documents on the ADF for Scanning Page 1.2 Loading Documents on the ADF for Scanning 5. Adjust the side guides to the width of the documents Move the side guides so that they touch both sides of the documents handle Indentation 6. Start up the scanner application, and scan the document 1.3 Scanning Documents Page 1.4 How to Use the Scanner Driver 5) Open the TWAIN Driver window Select [Scan To View] from the [Scan] menu 6) Configure settings for scanning and click the [Scan] button ⇒The images of scanned documents are displayed on the [ScandAll 21] window Page Resolution Scan Type Paper Size Image Mode [Scan] button [Preview] button [Close] button [Reset] button [Rotation] tab [Job/Cache] tab [Generic] tab [Startup] tab [Filter] tab ■FUJITSU ISIS Scanner Driver Page Page 2. Configuration Window of FUJITSU ISIS Scanner Driver Select a color mode suitable for the purpose from the menu Specifies the number of pixels (dots) per inch Halftone Brightness Contrast Page Layout Automatic Size and Skew detection [Area...] button [JPEG...] button [More...] button End of Page Detection Overscan Backing Gamma Dropout Color Reverse Multi Feed Detection SCANNING VARIOUS TYPES OF DOCUMENTS 2.1 Scanning Double Sided Documents 2.1 Scanning Double Sided Documents DOCUMENTS OF TYPES VARIOUS SCANNING 2.2 Scanning Different-widthDocuments 2.3 Scanning Documents longer than A4 size Page Page 2.4 Saving Scanned Images in PDF Format 2.4Saving Scanned Images in PDF Format ■Using Adobe Acrobat Page Page 2.4 Saving Scanned Images in PDF Format 2.5 Excluding a Color in the Image (dropout color) 2.6 Skipping blank pages Page 2.7 Detecting Multi Feeds Page 2.8 Correcting skewed documents 4.Click the [OK] button DAILY CARE 3.1Cleaning Materials and Locations requiring Cleaning 3.2 Cleaning the ADF Page Page •Plastic roller •Glass Clean lightly REPLACING CONSUMABLES 4.1Consumable and Replacement Cycle 4.1 Consumable and Replacement Cycle ■Guidelines for Consumable Replacement Cycle •For Windows 98 / Windows Me / Windows 2000 / Windows XP CONSUMABLES REPLACING Page •For Windows 95 / Windows NT ■When Replacing Consumables Immediately ■When Consumables Cannot Be Replaced Immediately 4.2Replacing the Pad ASSY Page Page 4.3Replacing the Pick Roller 4.3 Replacing the Pick Roller 4.Remove the Pick roller from the scanner Grip the knobs on the sheet guide with your fingers, and lift it up to remove 2)Rotate the Pick roller bushing in the direction of the arrow Pick roller bushing 5.Remove the pick roller from it’s shaft Pull out the shaft from the pick roller while lifting up its tab 6.Attach the new Pick roller Protrusion Slot "Click 7.Attach the Pick roller to the scanner 1)Turn the Pick roller bushing in the direction indicated by the arrow Page Page Page TROUBLESHOOTING 5.1 Removing Jammed Documents 5.1 Removing Jammed Documents 1. Align the edges of the document sheets TROUBLESHOOTING Page 5.2 Remedying Typical Troubles Symptom 2 Indication on Function No. display goes out Symptom 3 The scanning does not start *1) For details, refer to "Getting Started" 2.1 Installing the Scanner *2) For details, refer to Quality of scanned pictures or photos is not satisfactory Symptom 5 Quality of scanned text or lines is unsatisfactory Symptom 6 Images are distorted or blurred TROUBLESHOOTING Symptom 7 Vertical lines appear in the scanned image *) For cleaning the glass, refer to "3.2 Cleaning the ADF" (page. 45) The Function No. display indicates alarm after the scanner is turned ON *) For details, refer to "Getting Started" 2.1 Installing the Scanner Symptom 9 Multi feed errors occur frequently *1) For details on requirements, see "6.2 Document Quality" (page. 87) Symptom 10 Pickup errors occur frequently *3) For details on how to clean the consumables, see "3 DAILY CARE" (page. 43) Symptom 11 Paper jams occur frequently *2) For details on how to clean the ADF, see "3.2 Cleaning the ADF" (page. 45) *4) For details on how to clean the consumables, see "3 DAILY CARE" (page. 43) Symptom 12 The scanned images are elongated Symptom 5.3Items to Check Before Contacting the Agent Where You Bought the Scanner ■Installation or PC Connection Issues ■Problem at the time of personal computer connection ■ Feed system trouble ■ Imaging system trouble ■Other 5.4 Checking Labels on the Scanner Page ADF AND PAPER SPECIFICATION 6.1 Document Size 6.2 Document Quality Page 6.3 Maximum Document Loading Capacity 6.4 Area not to be perforated 6.5 Multi feed Detection Conditions No printing allowed 35mm 26mm No punched holes allowed Center of paper SCANNER SPECIFICATION Basic Specifications 7.2 Installation Specifications 7.3 External Dimensions AP-1 6. Click [OK] button AP-2 AP-3 Page GLOSSARY OF TERMS GL-1 Brake roller Brightness Canadian DOC Regualtions CCD (Charged Coupling Device) Image Sensor Cleaning paper GL-3 Error diffusion FCC Feeds rollers Filtering Flat bed GL-5 ISIS (Image Scanner Interface Specification) Jaggy images Job separation sheet Landscape Landscape orientation GL-7 Pick roller Pick start time Pixel (Picture Element) Portrait Portrait orientation GL-9 Ultrasonic sensor USB (Universal Serial Bus) White level follower White Reference Stripe GL-10 IN-1 IN-2 Page fi-4120C2Image Scanner Operator’s Guide P3PC-E907-01EN