Symptom 9 Multi feed errors occur frequently.

Do the documents satisfy the conditions described in "6.2 Document Quality"?

YES

When the multi feed detection is ON, are the multi feed detection

conditions satisfied?(*2)

YES

Were the documents fanned before loaded onto the ADF paper chute?

YES

Have the documents just been printed out on a copier or laser printer?

NO

Is the document stack 5 mm or less?

YES

NO

 

Use documents that satisfy

 

 

 

 

 

the requirements. (*1)

NO

 

 

 

 

 

 

 

Satisfy the multi feed

 

 

 

 

 

 

detection conditions. (*2)

 

 

 

 

 

NO

 

 

 

Fan the document before

 

 

 

 

loading, or reduce the number

 

 

 

 

of sheets of the documents.

YES

 

 

 

 

 

 

Fan the documents 3 or 4

 

 

 

times to remove static

 

 

 

electricity from the paper.

 

 

 

 

 

NO

 

Reduce the number of sheets

 

 

 

of the document. (*3)

 

 

 

 

 

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