Appendix 1 TROUBLESHOOTING

■Troubleshooting checklist

Symptom

Check this item

Remedy

 

 

 

Scanner does not turn on.

Have you pushed the power button on

Push the power button.

 

the front of the scanner?

 

 

 

 

 

Have you pushed the main power switch

Push the Main power switch of the scanner. Then

 

at the back of the scanner?

push the power button.

 

 

 

 

Is the AC power cable properly con-

Correctly connect the AC power able to the scan-

 

nected to the scanner?

ner adapter.

 

 

 

 

 

Disconnect the AC power cable, then connect it

 

 

again.

 

 

If this does not restore the power supply, contact

 

 

the store where you purchased the scanner or an

 

 

authorized FUJITSU scanner service provider.

 

 

 

Scanning does not start.

Are documents loaded correctly on the

Load documents correctly on the hopper.

 

hopper?

 

 

 

 

 

Is the ADF closed completely?

Close the ADF completely.

 

 

 

 

Is the USB cable or SCSI cable properly

Correctly connect the cable. (When a USB hub is

 

connected?

used, check the hub's power supply.)

 

 

 

 

(When using the SCSI interface) Is SCSI

Set SCSI ID correctly by SCSI ID switch on rear

 

ID set correctly?

of scanner.

 

 

 

 

Does the Function Number Display indi-

When the Function Number Display indicates an

 

cate an alarm or an error?

alarm or an error, refer to the "Chapter 6. TROU-

 

 

BLESHOOTING" in the fi-5900C Operator’s

 

 

Guide for removing the alarm or the error.

 

Does the alarm state remain displayed

Turn off and on the power button.

 

even after the scanner has been turned

If this does not eliminate the alarm state, contact

 

off and back on again?

the store where you purchased the scanner or an

 

 

authorized FUJITSU scanner service provider.

 

 

 

Vertical lines appear in the

Is the glass dirty?

Clean the glass following the instructions in the

scanned image.

 

Operator's Guide "4. Daily Care".

 

 

 

The scanned image shifts or

Are the documents loaded correctly?

Load the documents correctly.

is distorted.

 

 

 

 

 

Quality of generated image

Are the glass or sheet guides (Black/

Clean the dirty locations.

is unsatisfactory.

White reference area) clean?

 

 

 

 

Multifeed* frequently

Do the documents satisfy the "Docu-

Scan the documents that satisfy the "Document

occurs.

ment Quality" and the "Multifeed Detec-

Quality" and the "Multifeed Detection Condi-

 

tion Conditions" in the chapter 7 of the

tions" in the chapter 7 of the fi-5900C Operator’s

*"Multifeed" is a phenome-

fi-5900C Operator’s Guide?

Guide.

non when two or more

 

 

Are the documents set properly in the

Fan the documents before scanning. Correctly

sheets of paper are fed

hopper?

align the document stack and load them on the

simultaneously into the

 

hopper. Refer to " 2.6 Loading Document on Hop-

scanner.

 

 

per" in the Operator’s Guide for details.

 

 

 

 

 

 

Is the document stack loaded on the hop-

Reduce the number of sheets in the document

 

per thicker than 50mm (2 inch)?

stack to 50 mm (2 inch) thick or less.

 

Are the Brake roller, the Separator

Clean the Brake roller, the Separator roller or the

 

roller or the Pad dirty?

Pad. Refer to the Operator's Guide "4. Daily

 

 

Care".

 

 

 

 

Are the Brake roller, the Separator roller

Replace the Brake roller, Separator roller or the

 

or the Pad worn out?

Pad. Refer to the Operator's Guide "5. Replacing

 

 

the Pad".

 

 

 

 

Have you set the document thickness on

Set the document thickness thicker.

 

the Operator panel?

 

 

 

 

AP-1