■Troubleshooting checklist
| Symptom | Check this item | Remedy |
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Scanner does not turn | Are the AC cable, AC adapter and | Correctly connect the AC and USB cable |
on. | the USB cable properly connected | and the AC adapter. |
| to the scanner? |
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| Disconnect the AC cable, the AC adapter | |
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| and the USB cable from the scanner, then |
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| connect them again. |
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| If this does not restore the power supply, |
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| contact the store where you purchased the |
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| scanner or an authorized FUJITSU scanner |
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| service provider. |
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| Are you using the correct AC and | You must use the AC adapter and AC and |
| USB cable and AC adapter sup- | USB cable supplied with your scanner by |
| plied with the scanner from the | the manufacturer. Please get the correct |
| manufacturer? | AC adapter and cable to connect to your |
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| scanner. |
| Is the scanner driver installed cor- | Install the Scanner driver correctly. Refer to |
| rectly? | |
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Scanning does not start. | Did you unlock the shipping lock? | Unlock the shipping lock. |
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| Is the USB cable connected cor- | Connect the USB cable correctly. |
| rectly? |
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| Is the connector of the USB cable | Use a new USB cable and connect it cor- |
| broken? | rectly. |
| Does the scanning start after turn- | The scanner operation is normal. |
| ing on the PC again? |
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| Is the USB cable connected to a | Connect directly into PC USB Port |
| USB hub? |
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Images are distorted or | Are the document bed and the doc- | Clean the dirty locations as instructed in the |
blurred. | ument holding pad clean? | Operator's Guide "2. Daily Care". |
| Is something causing the scanner | Do not allow anything to cause the scanner |
| to vibrate during scanning? | to vibrate during scanning. |
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| Is the scanner installed on a flat, | Install the scanner on flat, level surface. |
| level surface? |
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| Is the document curled or folded? | Place the document flat and hold it down |
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| slightly with the document cover. |
There is a shadow on | Have you adjusted the offset? | Adjust the |
the leading edge of the |
| and Cameras] in the control panel. |
scanned image. |
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