Symptom | Check this item | Remedy | |
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When the document is | Are the Document holding pad and | Clean the dirty locations as instructed in the | |
scanned in Black & | the Document bed of the scanner | Operator's Guide "2. Daily Care". | |
White mode, the image | clean? |
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generated becomes |
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Have you tried to adjust the set- | Adjust the Threshold and/or Brightness. | ||
black. | |||
tings of the scanner driver (Thresh- |
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| old or Brightness)? |
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| Did you scan a document so thin | Place a piece of white paper behind the | |
| that the contents of the backside | document and scan again. | |
| can be seen through? | - When there are any contents such as | |
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| characters on the backside of the docu- | |
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| ment, they may be seen through and | |
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| appear in the scanned. | |
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| - When using "Automatic Size and Skew | |
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| detection", place a piece of white paper | |
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| of the same size as the document | |
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| behind the document. | |
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Automatic paper size | Are the Document holding pad and | Clean the dirty locations as instructed in the | |
detection is failed. | the Document bed of the scanner | Operator's Guide "2. Daily Care". | |
| clean? |
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| Did you scan with the document | Close the document cover and scan it | |
| cover closed? | again. | |
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| Is the document rectangular or | If the document is other than rectangular or | |
| square in shape? | square, the scanner may fail to detect the | |
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| size correctly. | |
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| Specify the area to scan in the driver set- | |
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| ting window manually and scan it again. | |
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| Did you scan a document with any | If the corner is folded, unfold it. | |
| corner folded? |
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| Did you scan a document with | If the document has | |
| the scanner may fail to detect the size cor- | ||
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| rectly. | |
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| Specify the area to scan in the driver set- | |
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| ting window manually and scan it again. |