Fujitsu SPG-B-48-158 warranty Warranty Processes Manual for LifeBook products, Issue, August

Fujitsu Computers Ltd. Service Planning Guide

SPG-B-48-158 Issue 3.0 25 August 1999

2.7 Warranty reimbursement rules and practices

Authorised Service Partners are entitled to claim compensation for FUJITSU LifeBook Warranty Call Handling and for Top-up Warranty Service, but only by Help Desks authorisation.

Where Service Partners are authorised to perform Warranty Service, Partners are entitled to receive parts and labour compensation only when returning the faulty parts with a completed PRF (Parts Return Form) back to The FUJITSU COMPUTERS Regional Repair Centre.

Reimbursement processes and rates may vary from country to country and are subject to review and revision as detailed in the FUJITSU COMPUTERS Warranty Processes Manual for LifeBook products, and in the attachments thereof.

2.8 Spare parts supply

FUJITSU LifeBook Spare Parts are covering all the major details in LifeBook products and are service friendly single packed, provided with Part number, related bar code and description.

Spare Parts, listed in Appendix C, are available for Top-up and out of Warranty repair from FUJITSU COMPUTERS Regional Repair Centres (see Appendix A). Spare Part Price Lists are updated on a quarterly basis and are available from the Spares Operations based in Finland.

Spare Part Order Process is described in a separate document; FUJITSU Computers

Warranty Processes Manual for LifeBook products.

Should you have any inquiries concerning Spare Part availability, please contact your Regional Repair Centre.

2.9 Reference products

FUJITSU COMPUTERS require that Regional Repair Centres and Help Desk Providers maintain a set of the latest LifeBook Reference Products, which are to be used by the Repair Centres and Help Desks Second line support for problem analysis and reproduction. Appendix B details recommended Reference Products applicable to LifeBook B112.

For further details concerning Price and Conditions on Reference Products please contact LifeBook Support, Mobile Computing Division. Details as in chapter 2.4.

ã 1999 Fujitsu Computers Ltd. Page 11 of 15