Fujitsu SPG-B-48-158 warranty Issue, August

Fujitsu Computers Ltd. Service Planning Guide

SPG-B-48-158 Issue 3.0 25 August 1999

available from Mika Komppa (see contact details below).

Authorised Service Partners are required to participate in the regular FUJITSU COMPUTERS technical training sessions (which is a conditional part of Authorisation) for second line specialists. Authorised Service Partners are expected to organise the training of first line engineers internally within their operation.

Only engineers who have been trained on FUJITSU LifeBooks, are authorised to perform Warranty Services on FUJITSU LifeBook products.

Contact International Technical Training, Mika Komppa, concerning availability and schedules for training events and PC Multimedia CDs relating to FUJITSU Personal Computers.

Email:	Internal: KOMPPA MIKA (mail server FIN1701)
	Internet: mika.komppa@fujitsu.fi
Phone:	Internal: 7676 6625
	External: +358-9-5696625
	Fax: +358-9-5696609

2.6 LifeBook Warranty Term’s and Conditions, Warranty Repair Service

FUJITSU LifeBook end user Warranty Terms and Conditions are included in each LifeBook product. Warranty Service instructions for Authorised Service Partners, Help Desk Providers and Regional Repair Centres are detailed in the 'Fujitsu

Computers Warranty Service Manual for LifeBook products.'

LifeBook standard Warranty Service will be undertaken only at the Regional Fujitsu LifeBook Repair Centres. Non-authorised Repair, or attempted Repair, will invalidate FUJITSU Warranty.

In case of a hardware problem during Warranty period Fujitsu LifeBook end users are advised to contact the Fujitsu LifeBook Help Desk (Local or International) for assistance. End users may also contact Authorised Service Partners. In case of an end user LifeBook Warranty call, Authorised Service Partners should advise the end user to contact the local Fujitsu LifeBook Help Desk for assistance and advice.

Authorised Service Partners are allowed to provide following services for Lifebook products:

·Top-up maintenance services during the Warranty period, only if separately authorised by Fujitsu Help Desk

·Non warranty and after warranty repairs

ã 1999 Fujitsu Computers Ltd. Page 10 of 15