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T r o u b l e s h o o t i n g
Problem | Possible Cause | Possible Solutions | |
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You have installed an | Your external device is not | ||
external keyboard or | properly installed. |
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mouse, and it does not |
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Your operating system soft- | Check your device and operating system docu- | ||
seem to work. | |||
ware is not set up with the | mentation and activate the proper driver. | ||
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| correct driver for that device. |
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You have connected an | Your operating system soft- | Check your device and operating system | |
external keyboard or a | ware is not set up with the | documentation and activate the proper driver. | |
mouse and it seems to be | correct driver for that device. |
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locking up the system. |
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Your system has crashed. | Try to restart your Tablet PC. If that fails, turn off | ||
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| the power by pressing the suspend/resume button | |
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| for at least 10 seconds, and then power back on. | |
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Pen Input Problems |
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Cursor is not tracking the | The system may be | If the cursor on the screen appears to be misaligned | |
pen | uncalibrated | with the pen or is not accurately tracking the pen, | |
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| calibrate the pen. See “Calibrating the Pen” on | |
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| page 31. | |
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Infrared Problems |
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Infrared data transfer is not | The IrDA port on the system | Move the system so that there is a direct | |
working | can’t “see” the IrDA port on | path between the two ports. | |
| the other device. |
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| The system and the other | Move the system and the device so that they are | |
| device are too far from each | three feet or less from each other. | |
| other. |
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| The viewing angle between the | The viewing angle between the system port and the | |
| devices is too great. | device port cannot be more than 15 degrees from a | |
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| center line between the IrDA port on the Tablet PC | |
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| and the IrDA port on the other device. | |
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| You are using an old version of | The device with which you are trying to communi- | |
| IrDA. | cate must be compliant with IrDA standard 1.1. | |
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| There are possibly problems in | Go to Start | |
| one or both devices. | Communications | |
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| Verify that “Set up an advanced connection” is | |
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| checked and follow the | |
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Memory Problems |
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Your Power On screen, or | Your memory upgrade module | Turn off your Tablet PC. Remove and | |
Info menu of the BIOS | is not properly installed. | memory upgrade module. See “Memory Upgrade | |
setup utility information, |
| Module” on page 45. | |
does not show the correct |
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You have a memory failure. | Check for Power On Self Test (POST) messages. | ||
amount of installed | |||
| See “Power On Self Test Messages” on page 65. | ||
memory. |
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Modem Problems |
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Messages about modem | Messages about modem | See your application software documentation for | |
operation. | operation are generated by | additional information. | |
| whichever modem application |
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| is in use. |
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