ADVANCED
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BEFORE CONTACTING A SERVICE CENTER
Check the following before contactingGateway
Symptom Cause Remedy
The camera • There is low battery capacity. • Insert fresh batteries.
doesn’t switch on. • The AC Power Adapter is not • Connect the AC Power
connected. Adapter.
The camera • The batteries are exhausted. • Insert fresh batteries.
powers down • The camera is turned off • Press the power button to
while in use. automatically due to the reactivate camera.
Auto power function.
• The Adapter plug is not • Remove and re-insert
connected securely. plug.
Batteries drain The camera being used in low • Keep the camera in warm
quickly. temperatures conditions (for example
inside a jacket) and only
remove it in order to take
images.
• Mixing old and new Insert fresh batteries (all of
batteries or battery types. which should be of the
same type)
Camera does • CF CARD is not inserted • After turning the camera
not take images • The CF CARD has not been off, insert card.
when pressing formatted. • Format the card.
the Shutter • The CF CARD is full. • Insert new CF CARD.
button. • The camera power is off. • Turn on the camera.
• The batteries are exhausted • Insert fresh batteries.
• The mode dial is positioned • Rotate the mode dial to
incorrectly. SHOT mode.