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Chapter 9: Troubleshooting
support.gateway.com

Liquid spilled in the keyboard

■If you spilled liquid in the keyboard, turn off your computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard does not work after
it dries, you may need to replace it.
Memory

You see a “memory error” message during startup

■Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. If the memory module is failing, replace it. For
more information, see “Adding or replacing memory” on page115.
■Check the memory module for correct seating and orientation. For more
information, see “Adding or replacing memory” on page 115.

You see a “Not enough memory” error message

■Close all programs, then restart your computer.
Modem

Your modem does not dial or does not connect

■Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Checking Out Your Gateway E-6000
Computer” on page 1.
■Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■Make sure that the modem cable is less than 6feet (1.8 meters) long.
■Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
Help and
Support
For more information about troubleshooting memory errors
in WindowsXP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box , then click the arrow.