Chapter 1: Recovering Your System

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Creating discs from recovery files on a network

Important

If you are recording to CDs, make sure that they are CD-R and not CD-RW discs. If you are recording to DVDs, make sure that they are DVD-R or DVD+R discs, not DVD-RW or DVD+RW discs.

Important

Use the correct type of blank disc for the recovery (ISO) file. For example, if the recovery (ISO) file was created for a DVD, make sure you use a blank DVD+R or DVD-R disc.

Important

Use a permanent marker to label each disc “Gateway Drivers and Applications Recovery.” As you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.

Before you continue, make sure that your computer has a recordable drive.

To create recovery discs from recovery files stored on a network:

1Make sure that you have blank discs ready. If the ISO filenames start with CD, you will need blank CDs. If the ISO filenames start with DVD, you will need blank DVDs.

2Insert a blank disc into the recordable drive of any networked computer. You need one blank disc for each recovery (ISO) file.

3Click Start, then click My Computer.

4Open the network location of the recovery files.

5Double-click the file for the first disc. Your media burning software opens.

6Follow the on-screen instructions of your media burning software to complete the burning of the recovery disc(s).

7When the disc is complete, remove that disc and insert another.

8Repeat Steps 5-7for each recovery file until each file is recorded onto a disc. You are done.

Recovering your system

Important

If your hard drive has failed and you cannot restore the software from the hard drive, contact Gateway Customer Care for help. For a fee, Customer Care may be able to provide a set of recovery discs to restore your computer.

For more help, you can find the Gateway Customer Care contact information on the label located on the front or side of your computer.

If you have problems with your computer and you need to recover your system, you can restore specific drivers and programs from a set of recovery discs, roll back your system to a previous condition when drivers and programs were working correctly, or reinstall everything from the computer’s hard drive.

■To selectively restore device drivers or programs, see “Recovering specific files and software” on page 121.

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■To restore your system to a previous condition when software and device drivers were working correctly, see “Recovering your system using Microsoft System Restore” on page 122.

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