CHAPTER 13: Troubleshooting

Hard drive

Caution

All deleted files will be lost when you empty the Recycle Bin.

Help & Support

For more information about file management, click Start, then click Help and Support. Type the phrase file management in the Search box, then click the arrow.

Internet

Help & Support

For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the phrase troubleshooting connections in the Search box, then click the arrow.

www.gateway.com

You see an “Insufficient disk space” error message

■Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 129.

■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin.

■Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

You see a “Data error” message

■This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 129.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

■If a diskette is in the diskette drive, eject it and restart your computer.

■Press CTRL+ALT+DEL to restart your computer.

■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You see a “Non-system disk” or “disk error” error message

■Eject the diskette from the diskette drive, then press ENTER.

See also “Modem (dial-up)” on page 146.

You cannot connect to the Internet

■If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your hardware reference or setup poster to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See your hardware reference or setup poster to make sure that the connections have been made correctly.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

■Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 146.

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