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Chapter 17: Troubleshooting
www.gateway.com
Memory

You see a “Memory error” message

■Make sure that the memory modules are inserted correctly in the memory
bay slots. For more information, see “Adding or replacing memory” on
page 259.
■Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. For more information, see “Adding or replacing
memory” on page 259.

You see a “Not enough memory” error message

■Close all programs, then restart your notebook.
Memory card reader

Drive letters for the memory card slots do not appear in the My

Computer window

■The modular drive may not be inserted completely into the modular bay.
Press the module into the bay, then try to access the disc again.
■Reboot your notebook.
Modem (dial-up)

Your modem does not dial or does not connect

■Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 7 and “Back” on page269
to make sure that the connections have been made correctly.
■Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■Make sure that the modem cable is less than 6feet (1.8 meters) long.
Help and
Support For more information about troubleshooting memory errors
in WindowsXP, click Start, then click Help and Support.
Type the keyword memory error in the Search box
, then click the arrow.