Gateway M675 Networks, Operating system

296

Chapter 17: Troubleshooting

www.gateway.com

■Shut down and restart your notebook.

■Remove all extension cables and switch boxes.

■Try a mouse you know is working to make sure that the mouse port works.

The external mouse works erratically

■Clean the mouse. For more information, see “Cleaning the mouse” on

page 242.

■Some mouse pad patterns “confuse” optical mice. Try the mouse on a

different surface.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or

network administrator for help.

Operating system

The program I am working in has stopped responding but the cursor

moves and other programs work

■The program has crashed. Press CTRL+ALT+DEL to open the Task Manager

and close the non-responsive program.

The notebook keeps showing the wrong date and time even after

resetting

■The CMOS battery on the system board may need to be replaced. Contact

Gateway technical support.

The notebook seems to be operating more slowly than usual

■The hard drive is full or nearly full. Run the Disk Cleanup utility to clear

out unnecessary and temporary files, and remove unneeded programs and

files. For more information, see “Using Disk Cleanup” on page 234.

Help and

Support For more information about network troubleshooting in

WindowsXP, click Start, then click Help and Support.

Type the keyword network troubleshooting in the

Search box , then click the arrow.

Contents

Main Page Contents 1 Checking Out Your Gateway M675. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2G e t t i n g S t a r t e d ii 3G e t t i n g H e l p 4 Windows Basics 5 Using the Internet 6 Sending and Receiving Faxes 7 Using Multimedia iv 8 Managing Power 9 Traveling With Your Gateway M675 10 Customizing Your Gateway M675 11 Networking Your Gateway M675 12 Moving From Your Old Computer vi 13 Maintaining Your Gateway M675 14 Restoring Software 15 Upgrading Your Gateway M675 16 Using the Gateway M675 Port Replicator 17 Troubleshooting A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 307 Index Page Checking Out Your Front Left Side Left Side Page Left Side Right Side Back Bottom Page Keyboard area For information on using your keyboard, see Using the keyboard on page 29. Page Identifying your model Gateway model number Gateway serial number Page Page Accessories Page Getting Started Safety instructions General tips Using the battery Using the AC adapter Basic safety precautions Connecting the AC adapter To connect the AC adapter: 1 Page Protecting from power source problems Starting your notebook Waking up your notebook Turning off your notebook To turn off your notebook in WindowsXP: 1 2 To turn off your notebook in Windows2000: Restarting (rebooting) your notebook To close unresponsive programs and restart your notebook: 1 2 3 4 Status indicators Status indicators Indicator Icon Description Page Using the keyboard Key types Using the keyboard System key combinations Page Multi-function buttons Multi-function buttons Press the multi-function buttons to open the programs associated with them. Button Icon Press to... Chapter 2: Getting Started Using the audio controls The audio controls are located on the front of your notebook. Using the EZ Pad touchpad Using the touchpad Using the EZ Pa d touchpad To... Do this... Connecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network: 1 2 Broadband Internet connections Installing a printer, scanner , or other peripheral device Getting Help Help and Support To start Help and Support: Searching for a topic Do More With Gateway Online help Gateway Web site Using eSupport Support Home Downloads Contact Us Account Info PC Tools Windows Basics About the Windows environment Using the desktop Using the Start menu To use the Start menu: 1 2 Adding icons to the desktop To add icons to the desktop: 1 2 3 Identifying window items Chapter 4: Windows Basics Working with files and folders Viewing drives To view the drives on your notebook: To see the files and folders on a drive: Creating folders To create a folder: 1 2 3 Copying and moving files and folders Page Deleting files and folders To delete files or folders: 1 2 To recover files or folders from the Recycle Bin: Browsing for files and folders To browse for a file: 1 2 3 Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 2 3 4 Using advanced search options Working with documents Creating a new document To create a new document: 1 2 Saving a document To save a document: 1 2 3 4 Opening a document To open a document: 1 2 3 4 Printing a document To print a document: 1 2 3 4 Shortcuts Page Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online: 1 2 Accessing your Internet account To connect to your America Online Internet account: 1 2 To disconnect from your America Online Internet account: Using the World Wide Web Connecting to a Web site To connect to a Web site: 1 2 Downloading files To download files or programs from a Web site: 1 2 3 4 5 Using e-mail Sending e-mail To send e-mail using America Online: 1 2 3 4 5 6 Checking your e-mail To check your e-mail using America Online: 1 2 3 Page Sending and Receiving Faxes Installing and configuring Fax Installing Fax in Windows XP To install Fax: 1 2 3 4 5 Configuring Fax in Windows XP To configure Microsoft Fax: 1 2 3 Page Configuring Fax in Windows 2000 11 12 13 14 15 Sending a simple fax To send a simple fax: 1 2 Page Setting up your cover page template To set up your fax cover page template: 1 2 3 Faxing from programs Faxing a scanned document Receiving and viewing a fax To receive and view a fax in WindowsXP: 1 2 To receive and view a fax in Windows2000: Automatically retry sending a fax in Windows XP To automatically retry sending a fax in WindowsXP: 2 3 4 5 6 Automatically cancelling a fax in Windows XP To automatically cancel a failed fax in WindowsXP: 2 3 4 5 6 Using Multimedia Adjusting the volume Adjusting the volume in Windows XP To adjust the overall volume level using hardware controls: To adjust the overall volume level from Windows: 1 3 4 To adjust specific volume levels: 1 2 Page Adjusting the volume in Windows 2000 To adjust overall volume level using hardware controls: To adjust overall volume level from Windows: To adjust specific volume levels: 1 2 3 Configuring the audio jacks To configure the audio jacks: 1 2 Page Recording and playing audio To make an audio recording: 1 2 3 Page Playing audio and video files with the Windows Media Player To play a file using the WindowsMedia Player: 1 2 3 4 Using S/PDIF digital audio To activate S/PDIF digital audio: 1 2 3 4 Page Changing modules To change bay modules: 3 1 2 Page Page Using the CD or DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD: 1 2 3 Listening to CDs Listening to CDs in Windows XP To play a CD: 1 2 3 Listening to CDs in Windows 2000 To play a CD: Using MUSICMATCH Playing CDs 2 To play a musicCD in Windows XP: 1 3 Creating MP3 music files To create MP3 files: 2 1 3 4 5 6 Editing track information 5 6 Building a music library Changing the music library display settings Listening to Internet radio To listen to an Internet radio station: 1 2 3 Using advanced features Playing a DVD To play a DVD: 1 2 3 4 Creating CDs and DVDs using Roxio Easy CD Creator Creating data CDs and DVDs 1 To create a data CD or DVD: 2 3 4 5 6 7 Creating music CDs To create music CDs: 1 2 3 4 5 6 7 Copying CDs and DVDs To copy a CD or DVD: 2 1 3 4 5 6 7 Creating CDs and DVDs using Nero Express Creating a data CD or DVD To create a data CD or DVD: 1 2 3 Page Page Page Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 2 3 Page Page Copying music tracks To copy music CD tracks to your hard drive: 1 2 3 4 Page Page Creating a music CD To create a music CD: 1 2 3 4 Page Page Page Advanced features Using the optional diskette drive To use a diskette: 1 2 3 Page Memory card types Using a memory card To insert a memory card: 1 2 To remove a memory card: Using the memory card reader externally To use the memory card reader externally: 1 2 Connecting a digital camera To connect a digital camera: 1 2 Connecting a digital video camera To connect a digital video camera: Editing videos and creating video DVDs To create a video DVD: 1 2 3 4 Viewing the display on a projector or monitor 6 7 8 9 10 Viewing the display on a television To view your notebook display on a television: 6 1 2 Page Page Page Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery To recalibrate the battery: 1 2 3 4 5 6 Changing batteries Replacing the battery Page Extending battery life Conserving battery power Using alternate power sources Changing power modes Using power saving modes Changing power settings Changing the power scheme To change the power scheme: 2 3 Changing alarm options To change the alarm options: 1 2 3 Changing advanced settings To change advanced power management settings: 1 2 3 Activating and using Hibernate mode To activate Hibernate mode: 1 2 3 4 To use Hibernate mode: Page Traveling With Your Packing your notebook Traveling by air Modem Radio frequency wireless connections Files Security To create a startup password: 1 2 3 Power Additional tips Page Page Adjusting the screen and desktop settings Adjusting the color depth To change the color depth: 3 4 5 Adjusting the screen resolution To adjust the screen resolution: 3 1 4 5 Changing the colors on your Windows desktop To change desktop colors in WindowsXP: 1 Page Page Changing the desktop background To change the desktop background in WindowsXP: 3 1 4 5 2 6 To change the desktop background in Windows2000: 3 4 5 6 Selecting a screen saver To select a screen saver: 3 1 4 5 6 7 8 Changing the touchpad settings To change your touchpad settings: 2 1 3 4 5 6 Adding and modifying user accounts User account tips To add, delete, or modify user accounts in WindowsXP: 1 2 3 Page Networking Y our Benefits of networking Sharing a single Internet connection Sharing drives Sharing peripheral devices Streaming audio and video files Playing multi-player games Selecting a network connection Wired Ethernet network Wireless Ethernet network Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network Equipment you need for a wired Ethernet network Using a wireless Ethernet network Using a wireless Ethernet network Wireless Ethernet speed and frequency The two most common types of wireless Ethernet networks are access point and peer-to-peer. Network Type Speed Frequency Advantages Disadvantages Example access point wireless Ethernet network Equipment you need for an access point wireless Ethernet network Page Equipment you need for a peer-to-peer wireless Ethernet network For more information Using your notebook on a network Installing and configuring your notebook for Ethernet networking Turning your wireless Ethernet emitter on or off To turn the wireless Ethernet emitter on or off: Moving From Your Old Computer Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard: Transferring files Finding your files To find files in the My Documents folder: 1 2 3 4 Transferring Internet settings Setting up your ISP To use the Internet Connection Wizard: 1 2 Installing your old printer or scanner Installing a USB printer or scanner Installing a parallel port printer To install your old printer: 1 2 3 4 5 Installing your old programs Page Maintaining Y our Caring for your notebook Maintenance schedule Protecting your notebook from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 1 2 Using Disk Cleanup To use the Windows Disk Cleanup program: 3 1 2 Checking the hard drive for errors To check the hard drive for errors: 1 2 3 4 5 6 Defragmenting the hard drive To defragment the hard drive: 1 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Cleaning your notebook Cleaning the exterior Cleaning the keyboard Cleaning the notebook screen Cleaning the mouse Page Page Restoring Software Chapter 14: Restoring Software Using the Restoration CDs Reinstalling device drivers To reinstall device drivers: 1 2 3 5 6 7 8 Updating device drivers To update device drivers: 1 2 3 5 Reinstalling programs To reinstall programs from the Drivers and Applications CD: 1 2 3 4 5 6 8 9 10 11 Reinstalling Windows Page Page Page Adding and removing a PC Card To insert a PCCard: Page Preventing static electricity discharge Adding or replacing memory Page Page Replacing the hard drive Page Page Page Page Page Front Back Page Page Page Connecting to the port replicator Attaching to the port replicator To attach your notebook to the port replicator: 1 2 3 Disconnecting from the port replicator To separate your notebook from the port replicator: 3 1 2 Securing your port replicator Page Troubleshooting Safety guidelines First steps Software support tools 280 Troubleshooting Audio Battery CD or DVD drives Your notebook does not recognize a disc 281 A DVD movie will not play 282 A DVD does not produce sound on a TV Cleaning CDs or DVDs Device installation You have computer problems after adding a new device To check IRQ usage in WindowsXP: 1 2 3 To check IRQ usage in Windows2000: 1 2 3 To free IRQ resources for the new device: 1 2 3 284 Diskette drive The diskette drive is not recognized You see an Access Denied or Write protect error message You see a Disk is full error message You see a Non-system disk, NTLDR is missing, or Disk error error message Display The screen is too dark The screen resolution is not correct The text on the display is dim or difficult to read The display has pixels that are always dark or too bright Hard drive You see an Insufficient disk space error message Interface/Ports 288 Internet You cannot connect to the Internet You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long 289 Keyboard The built-in keyboard does not work The external keyboard does not work A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message 290 Memory You see a Memory error message You see a Not enough memory error message Memory card reader Drive letters for the memory card slots do not appear in the My Computer window 1 2 3 4 To check the dialing properties in Windows2000: 1 2 3 292 You cannot connect to the Internet Your 56K modem does not connect at 56K 293 To access the gateway.your.way dial-up server: 1 2 3 The modem is not recognized by your notebook To run modem diagnostics in WindowsXP: 1 2 3 4 5 To run modem diagnostics in Windows2000: 1 2 3 4 295 The modem is noisy when it dials and connects To turn down the modem volume in WindowsXP: Mouse The external mouse does not work Networks Operating system 297 Passwords Your notebook does not accept your password You forgot your startup password PC Cards You installed a PCCard and now your notebook is having problems Page 299 The notebook will not come out of Standby or Hibernate mode when running on battery power. The display goes black while the notebook is still turned on Printer The printer will not turn on The printer is on but will not print To set a default printer in WindowsXP: 1 3 To set a default printer in Windows2000: 1 2 You see a Printer queue is full error message To make sure that the printer is not set to work offline in WindowsXP: 3 301 To make sure that the printer is not set to work offline in Windows 2000: 1 2 You see a Printer is out of paper error message Sound You are not getting sound from the built-in speakers 302 Touchpad The touchpad does not work. Video The external monitor is not working TV out is not working Telephone support Before calling Gateway Technical Support Chapter 17: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tutoring Chapter 17: Troubleshooting Training A Setting up your system Care during use Page Regulatory compliance statements Wireless Guidance Page United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Unintentional emitter per FCC Part 15 FCC declaration of conformity Telecommunications per FCC part68 (applicable to products fitted with USA modems) Canada Industry Canada (IC) Intentional emitter per RSS 210 Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Mexico Intentional emitter Unintentional emitter Laser safety statement EPA ENERGY ST AR Page Notices Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index