GE 71415, 106585 warranty Problem Solving, Problem Cause Solution

Problem Solving

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM		CAUSE	SOLUTION
Motor will not start.	3	Electric Plug	Push plug securely into outlet.
			Try another outlet.
			Check circuit breaker.
Motor suddenly stops.	3	Thermal Cut Off	Refer to page 7.
Does not clean the carpet or	3	Dust Cup and Filter(s)	Empty the dust cup. Make sure the foam cone filter is
floor			clean and installed properly. Make sure dust cup is
			installed properly and dust cup latch secured.
	3	Belt	Replace a cut, loose or out of shape belt.
	3	Brush Roll	Clean hair and thread from bristles and end cap area.
	3		Replace brush roll if bristles are worn.
		Hose	Remove any clogs from the hose that restrict the airflow.
No suction at the end of the	3	Dust Cup and Filter(s)	Empty the dust cup. Make sure the foam cone filter is
hose.			clean and installed properly. Make sure dust cup is
	3		installed properly and dust cup latch secured.
		Hose	Remove any clogs from the hose that restrict the airflow.
			Check both ends of the hose. (See page 9)
Headlight not working.	3	Light Bulb	Replace light bulb.
Noise from the brush roll area.	3	Brush Roll	Remove hood and clean debris from the brush roll area.
	3	Belt	Replace a cut, loose or out of shape belt.
Cleaner is hard to push.	3	Cleaner Height Setting	Turn adjustment knob to a higher position. Hint: Put
			handle in operating position. Tilt the cleaner back to
	3		raise the front wheels off floor. Then turn the knob.
		Belt	Replace a cut, loose and out of shape belt.
Brush roll will not turn.	3	Brush Roll	Remove hood and clean debris from the brush roll area.
	3	Belt	Replace cut, loose or out of shape belt.
Burning smell.	3	Brush Roll	Remove hood and clean debris from the brush roll area.
	3	Belt	Replace cut, loose or out of shape belt.
Cleaning height knob will not	3	Cleaner Height Setting	Hint: Put handle in operating position. Tilt the cleaner
turn.			back to raise the front wheels off floor. Then turn the
			knob.
Missing parts or questions.			Call 1-877-556-0973 for customer assistance.

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