Save time and money!
Review the troubleshooting tips on the following pages first and you may not need to call for service.
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| Before You Call For Service… | ||
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| Radiant Cooktop | |
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| PROBLEM | POSSIBLE CAUSE | ||
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| SURFACE UNITS | •You must use pans which are absolutely flat. If light can be seen | ||
| WILL NOT MAINTAIN | between the pan bottom and a straight edge, the surface units will | ||
| A ROLLING BOIL OR | not transfer heat properly. | ||
| COOKING IS SLOW | •Pan bottoms should closely match the diameter of the surface unit | ||
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| selected. | ||
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| COOKTOP FEELS | •The glass cooktop surfaces may seem hotter than you are used to. | ||
| HOT | This is normal. Use pans which are absolutely flat. | ||
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| SURFACE UNITS | •Difficulty may be in the main distribution panel of your house, caused | ||
| DO NOT WORK | by a blown | ||
| PROPERLY | main fuse or the main circuit breaker, depending on the nature of the | ||
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| power supply. If a circuit breaker is involved, reset it. If the control box | ||
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| uses fuses, the cooktop fuse (a | ||
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| ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS. | ||
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| If after performing one of these procedures, the fuse blows or circuit | ||
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| breaker trips again, call for service. | ||
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| NOTE: Apartment tenants or condominium owners should ask their building | ||
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| management to perform this check before calling for service. | ||
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| •Cooktop surface unit controls are not properly set, or the wrong | ||
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| control knob is set for the surface unit you are using. | ||
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| TINY SCRATCHES | •Incorrect cleaning methods have been used, cookware with rough | ||
| OR METAL MARKS | bottoms have been used, or coarse particles (salt or sand) were | ||
| (may appear as cracks) | between the cookware and the surface of the cooktop. Use | ||
| OR ABRASIONS ON | recommended cleaning procedures, be sure cookware bottoms and | ||
| RADIANT COOKTOP | cookware are clean before use, and use cookware with smooth bottoms. | ||
| GLASS SURFACE | Tiny scratches are not removable but will become less visible in time | ||
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| as a result of cleaning. | ||
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| AREAS OF | •Marks from aluminum and copper pans as well as mineral deposits | ||
| DISCOLORATION | from water or food can be removed with the cleaning cream. | ||
| OR DARK STREAKS | •Hot surface on a model with a white glass cooktop. This is normal. | ||
| ON THE COOKTOP | |||
| The surface may appear discolored when it is hot. This is temporary | |||
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| and will disappear as the glass cools. | ||
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| HOT SUGAR | •See the Glass Cooktop Cleaning section. | ||
| MIXTURES OR |
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| PLASTIC MELTED |
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| TO THE SURFACE |
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| FREQUENT | •Improper cookware used. Use only flat cookware to minimize cycling. | ||
| CYCLING OFF |
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| AND ON OF |
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| SURFACE UNITS |
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| CONTROL KNOB | •When the knob is at the OFF position, it must be pushed in before it | ||
| WILL NOT TURN | can be turned. When the knob is at any other position, it can be turned | ||
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| without being pushed in. | ||
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