6-2 Getting Services and Support

If you tried c or recting pr obl ems yourself or within your company and
were not successful, you m ay want to try one or more of the follo wing
NECC 24-hour services for answers to your question s. (Some services
require a connection t o th e Internet or a fax machine. )
NECC website and FTP site
Email to NECC Technical Support Services through a commercial
online service or the Internet
Fax Service to NECC Technical Support Services
NECC Technical Support Services
This chapter descri bes th ese services and how to access t hem.
NECC Website
If you have access to the Int er n et (via your network), you can a ccess the
NECC website. You can do this through a commercial online service or
through your Internet account. The NECC website contains general
informati on about NECC and i t s products, a n online store , pr ess releases ,
reviews, and service and support information.
Look in the Service and Support area for the following information:
technical document at ion, including Frequen tly Asked Questions,
user’s guides, reference manuals, and warranty information
BIOS updates, drivers, and setup disk files to download
contact informati on, including telephone n umbers for Technical
Support and links to vendor websites
automated email form for your technical support questions
Reseller’s area (pa ss wor d accessible).
To access the NECC Home Page, en t er the following Intern et Uniform
Resource Locator (URL) in your browser:
www.nec-computers.com